Returns

How do I initiate a return for my SKECHERS order?
What is Skechers Return Policy? Guest Orders: We have extended our our return policy just in time for the holidays! Purchases made between 14/11/24 -...
What is the exchange policy for orders purchased through SKECHERS website?
We do not currently offer exchanges for SKECHERS website purchases. If you would like the same shoe in another size or style, simply place a new order and r...
How do I return an item if I checked out as a Guest?
If you placed your order as a guest to initiate the return, click on "Orders and Returns" at the top right hand corner of the Skechers website. E...
What should I do if I believe my shoes are faulty?
If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website, please tell us the order num...
How do I print my Free Return shipping label?
To initiate a return and print your free return shipping label please go to "Orders and Returns" which is located at the top right hand side of th...
When will I receive my refund?
The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation ...