What is Skechers Plus?
Skechers Plus is a loyalty program through which members can earn points and redeem them for reward certificates and other offers. Skechers Plus members will also receive the benefits listed below.

  • Access to bonus points earning promotions
  • Extended 90-day return policy
  • Free standard shipping 
  • Double points in your birthday month

 

 

ENROLL

 How do I enroll in Skechers Plus?
You may enroll in Skechers Plus at www.Skechers.co.uk. To participate in the Skechers Plus (UK) Program, you must be a legal resident of the UK and at least 18 years old at the time of registration, or 16-17 years old with the consent of a parent or legal guardian. If you are 16-17 years old, you may participate only with the consent of your parent or legal guardian; do not participate if you do not have parent/guardian consent. No purchase necessary, and there’s no fee to join.

 

 

EARN

How do I earn points?
 You can earn points in two ways:

  • By making a qualified purchase at www.Skechers.co.uk.
  • Engage with Skechers Plus digitally by answering surveys, participating in quizzes, and much more! Access these opportunities in your Skechers Plus account online

 

Can I earn points in-store?

No, currently points can only be earned for purchases made online at www.Skechers.co.uk.

 

How many points do I earn on my purchase?

Members earn points on all purchases made on Skechers.co.uk. Members earn 10 points for every £1 spent. Earn 1,000 points to redeem for a £5 reward certificate. Points expire 365 days from the date they are earned. Check out our full terms and conditions or FAQs for further information on points earning activities. 

 

Points will not be awarded for Skechers merchandise purchased at either Skechers stores or non-Skechers stores, tax, restocking fees and shipping fees.

 

When do points show up in my account?
Points will be post to your account 24-72 hours after your order has shipped.

 

I forgot to log in prior to my purchase.  Can I get credit for my purchase?
Yes, you have up to 60 days from the date of purchase to submit a missing points request and be credited. To submit a missing points request, email customer care at ukinfo@eu.skechers.com. 

 

Please note, members must wait 24-72 hours after the shipping date to submit a missing points request.

 

Is there a limit on the number of points I can earn?

Members can earn points on a maximum of seven hundred and fifty pounds (£750) worth of purchases in a rolling 90-day timeframe. Any additional spend above this threshold will not earn points.

 

Do my points expire?
Points will expire 365 days after they are earned.

 

How can I check my point balance?
You can check how many points you have by logging into your Skechers Plus account on www.Skechers.co.uk

 

If I return an item, do I lose the points I earned from purchasing it?
Yes. All returned items will have any points earned from their initial purchase deducted from a member’s account. This may result in a negative points balance in your account if the amount of points deducted from the return is greater than the amount of points available in your account.

 

REDEEM

What can I redeem my points on?
Members can redeem their points in 1,000-point increments for a £5 reward certificate that can be applied to a purchase made on www.Skechers.co.uk.  Reward certificates are promotional in nature. 

 

How do I redeem my points for reward certificates?
Members can redeem points through www.Skechers.co.uk.  In the loyalty dashboard or in the shopping cart, click “REDEEM” to redeem points for a reward.

 

Do my rewards expire?
 Rewards certificates are promotional in nature and are valid for 60 days upon issuance.

 

Is there a limit on the number of reward certificates I can apply to a transaction?

Members may apply multiple reward certificates on an online purchase up to the transaction value of the purchase. Any remaining reward value above the transaction value will be forfeit. 

 

How do I apply my rewards to an online purchase?

To apply your reward to an online transaction, go to the shopping cart and click the “Apply” button next to your available rewards. To remove the reward certificate from the transaction, click the remove icon next to the reward certificate. 


 

ACCOUNT MANAGEMENT 

 I accidentally created two accounts. Can I combine them?

Yes. Please contact Customer Care via email at ukinfo@eu.skechers.com.

 

I’m having trouble with my account; can you help me?
Yes. Please contact Customer Care via email at ukinfo@eu.skechers.com.

 

How do I update my communications preferences for my Skechers Plus account?
Your communication preferences can be found on your account profile page.