Need Help? Our Customer Care team can be reached via e-mail and chat. We are open Monday through Friday from 09:00-16:30.
Chat with Us: Please click the chat with us button at the bottom right side of your screen. Live chat is available during our normal hours of operation.
Email: Send us an e-mail.
We will respond to any e-mails as soon as possible, in the order they were received.
Have you explored our Help Center? It's loaded with frequently asked questions for more information.
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Standard Shipping Standard Shipping: £6.95 shipping fee SKECHERS Plus members: FREE shipping Express shipping is unavailable at this time. Includes England (mainland only), Scotland, Wales and Northern Ireland.
Standard Shipping
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Standard Shipping: 4 to 7 business days Express Shipping: Not currently available
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If you believe your Skechers order is lost, please follow these steps within 60 days of your purchase date. Check the order status: Search for your order through the 'Orders and Returns' tab Review the tracking information provided Wait ...
If you believe your Skechers order is lost, please follow these steps within 60 days of your purchase date.
Check the order status:
Contact Skechers Customer Service:
Email: ukinfo@eu.skechers.com or use our online chat feature
Provide order details:
If necessary, Skechers may file a claim with the shipping carrier
Remember to be patient and polite when dealing with customer service, as they are there to help resolve the issue.
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If you have received your order and there are items missing, please contact us within 14 days via email with images of the item(s) received shown in the box and also the outside of the box. Please note we are unable to assist after 14 days or if ...
If you have received your order and there are items missing, please contact us within 14 days via email with images of the item(s) received shown in the box and also the outside of the box. Please note we are unable to assist after 14 days or if the outer shipping box has been discarded.
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We accept PayPal, Klarna, as well as all major credit and debit cards issues by Visa, Mastercard and American Express. We do not accept Skechers Gift Cards/e-Gift Cards at this time. When filling out credit card information, please enter your n...
We accept PayPal, Klarna, as well as all major credit and debit cards issues by Visa, Mastercard and American Express. We do not accept Skechers Gift Cards/e-Gift Cards at this time.
When filling out credit card information, please enter your name exactly as it appears on your card. For our customers’ protection, transactions cannot be processed if the billing information is not 100% accurate.
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We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.
We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.
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Klarna - UK What is Klarna? Klarna is an installment feature that allows you to pay for your order with 3 equal payments. The first payment is withdrawn when you submit your order, the remaining 2 payments are scheduled every 30 days...
Klarna - UK
What is Klarna?
Klarna is an installment feature that allows you to pay for your order with 3 equal payments. The first payment is withdrawn when you submit your order, the remaining 2 payments are scheduled every 30 days. Using Klarna is as simple as shopping as usual and proceeding to checkout. Choose Klarna as your payment method, and you'll be directed to the Klarna website to register and provide payment details. You must meet additional eligibility requirements to qualify. If you’ve used Klarna before, just log in to your Klarna account. With Klarna, you have the flexibility to pay in 3 equal installments every 30 days. There is zero interest and no additional fees when you pay on time. Payments are taken automatically, or you can log into the Klarna app anytime to make a payment. You can also view your orders and manage account details after your order has been processed in the Klarna app. Click here for more FAQ's about Klarna!
What happens if I'm unable to make payments to Klarna on time?
If you paid with the “Pay in 3 Instalments” plan, Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date, Klarna will make a further attempt to automatically collect payment 7 days later and again in an additional 7 days. Should the last payment attempt fail, Klarna will add the failed amount to your final instalment. Final Instalment: Klarna will automatically attempt to collect your final instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date, Klarna will make a further attempt to automatically collect payment 7 days later and again in an additional 7 days. If the payment for the final instalment fails, Klarna will issue a statement for the full outstanding order amount which will become payable 15 days later. You may be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 3 instalments’ product even if you have failed to pay on time. However, if you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect any outstanding funds as a last resort. Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
How do I return an item purchased using instalments with Klarna?
If you have changed your mind, you can return your item(s) by mail. Please note that we do not accept in-store returns for online orders. Skechers.co.uk orders paid with Klarna, must be returned by mail in order to receive a refund to the original form of payment. Please check that your return meets our Return policy here. Klarna will be notified of your return and will process the appropriate refunds. Log into your Klarna account and select “Report a return” to pause your statement. Klarna will adjust your invoice as soon as your return has been processed.
When will my items be delivered if I use instalments with Klarna?
Klarna orders are delivered per our standard shipping time frame after completing your order online.
What happens if I have a partial refund, and how does that affect my Klarna payments?
If the partial refund is greater than the remaining balance of your order, the refund amount will be credited to the original payment method. If the partial refund is less than the remaining balance of your order, the amount will be deducted from the outstanding balance and spread evenly across the remaining payments. You can view any updates to your payment plan in the Klarna app. I have not received my order.
I have not received my order. What happens to my statement?
You do not need to pay the statement until you have received your order. Email Customer Service for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.
My Klarna statement is incorrect. What should I do?
If your statement does not match your order details, please email Customer Service directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected
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Troubleshooting Credit Card Payment Errors Check to make sure the billing information you entered is correct. Remove dashes or spaces from the card number. If the card is new or was recently reissued, make sure it has been activated. If y...
To prevent delays in processing your order, please ensure that the billing address on your order matches the address that appears on your bank statements. If you are unsure of your billing address, please contact your bank directly.
Locating Your Credit Card Security CodeThe Credit Card Security Code is a unique three or four-digit number printed on the front (American Express) or back (Visa/MasterCard) of your card. Your order cannot be processed without this code.
Visa/MasterCard:
American Express:
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At this time, we do not ship to addresses outside of mainland UK.
At this time, we do not ship to addresses outside of mainland UK.
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No, we do not ship to BFPO addresses.
No, we do not ship to BFPO addresses.
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We currently do not ship to P.O. boxes.
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All prices for goods and services delivered within the UK include VAT where applicable.
All prices for goods and services delivered within the UK include VAT where applicable.
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Select the Login tab at the top of the page and enter your account email and password to view your order history.
Select the Login tab at the top of the page and enter your account email and password to view your order history.
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To use your promotional code, enter it into the “Promotional Code” field during the check-out process. You must click the “Apply” button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown. The tot...
To use your promotional code, enter it into the “Promotional Code” field during the check-out process. You must click the “Apply” button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown.
The total discount amount will be displayed on the Order Summary page. If the code is invalid or expired, no discount will be applied to the order total.
The following terms apply to all discounts associated with promotions and coupon codes on Skechers UK website unless otherwise specified:
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It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. If you decide to cancel, please follow the link through your confirmation email - please be aware we're unable to bypass the...
It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. If you decide to cancel, please follow the link through your confirmation email - please be aware we're unable to bypass the cancellation timeframe. Once the order has been processed, you will need to return the original item to obtain a refund and/or place an order for the new product. Please see our Returns Policy for additional information.
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Select the Orders and Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.
Select the Orders and Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.
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What payment methods do you accept? We accept PayPal, Klarna, as well as all major credit and debit cards issues by Visa, Mastercard and American Express. We do not accept Skechers Gift Cards/e-Gift Cards at this time. When filling out cr...
We accept PayPal, Klarna, as well as all major credit and debit cards issues by Visa, Mastercard and American Express. We do not accept Skechers Gift Cards/e-Gift Cards at this time.
When filling out credit card information, please enter your name exactly as it appears on your card. For our customers’ protection, transactions cannot be processed if the billing information is not 100% accurate.
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We have extended our return policy just in time for the holidays! Purchases made between 14/11/25 and 11/12/25 can be returned up until 31/01/2026. To initiate the return, download the return form from the Order and Returns page on our websit...
We have extended our return policy just in time for the holidays! Purchases made between 14/11/25 and 11/12/25 can be returned up until 31/01/2026.
To initiate the return, download the return form from the Order and Returns page on our website.
Then
At this time we only accept returns for purchases on the SKECHERS website. If the product is returned outside of the return period or the item is worn, damaged, or not in its original packaging, SKECHERS will be unable to honour a refund for the merchandise.
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What is Skechers Return Policy? Guest Orders: Unworn items can be returned within 45 days of shipment. Skechers Plus members: Unworn items can be returned within 90 days of shipment if the items are purchased through your account. ...
What is Skechers Return Policy?
Guest Orders: Unworn items can be returned within 45 days of shipment.
Skechers Plus members: Unworn items can be returned within 90 days of shipment if the items are purchased through your account.
At this time we only accept returns for purchases on www.skechers.co.uk. Please note that purchases on SKECHERS UK websites cannot be returned to SKECHERS Retail Stores. If the product is returned outside of the return period or the item is worn, damaged, or not in its original packaging, SKECHERS will be unable to honour a refund for the merchandise.
To initiate a return, here's what you need to do:
Step One
Note: If you need to return items in more that one parcel for one order, please be sure to create a separate return for each parcel. UPS will not accept multiple parcels with the same returns label. You can select the items for the first parcel and then repeat the process for the next by going back into your order summary.
Step Two
Please make sure the shoes are returned in their original shoebox. We cannot accept your return without this. You can use the original shipping box you received from the SKECHERS website, or any plain, unmarked cardboard box to ship your return.
If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
Step Three
You will receive an email confirmation once your return has been processed.
We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).
At this time, we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, or if the above return procedures are not followed SKECHERS will be unable to honor a refund for the merchandise.
Please note: If you return any merchandise that is not SKECHERS, we would be unable to return this back to you.
At SKECHERS we have a legal duty to supply goods which are in conformity with your sales contract with us. If for some reason you aren’t 100% satisfied with your purchase:
In addition to your statutory rights, products with quality Issues may be returned for a full refund within ninety (90) days of the purchase.
This Returns Policy does not affect your statutory rights, including your right to a repair or price reduction, in appropriate circumstances.
We work hard to provide our customers with the best product, the best selection and the best service. If your transaction with SKECHERS didn’t meet your expectations, please contact us at: ukinfo@eu.skechers.com
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We do not currently offer exchanges for SKECHERS website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair. We cannot guarantee that inventory will be available when placing a...
We do not currently offer exchanges for SKECHERS website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair.
We cannot guarantee that inventory will be available when placing a new order.
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If you placed your order as a guest to initiate the return, click on "Orders and Returns" at the top right hand corner of the Skechers website. Enter your order number and the email address used to place the order. Select "Check Status" Then...
If you placed your order as a guest to initiate the return, click on "Orders and Returns" at the top right hand corner of the Skechers website.
Enter your order number and the email address used to place the order.
Then
At this time we only accept returns for purchases on SKECHERS.co.uk. Free return postage applies only to orders within the 45 days of purchase. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, SKECHERS will be unable to honor a refund for the merchandise.
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If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website, please tell us the order number, style code, colour and size of the shoes along with a description of the issue. Pleas...
If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website, please tell us the order number, style code, colour and size of the shoes along with a description of the issue. Please also include images, showing the problem you have with the shoe and if possible an image of the label for our reference.
A member of our website team will then respond and tell you what to do next, please do NOT send faulty shoes back to the warehouse.
If you purchased your shoes from a retail store or another retailer, please contact them directly.
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To initiate a return and print your free return shipping label please go to "Orders and Returns" which is located at the top right hand side of the homepage on SKECHERS. Enter your order number and the email address associated with your order. If...
To initiate a return and print your free return shipping label please go to "Orders and Returns" which is located at the top right hand side of the homepage on SKECHERS. Enter your order number and the email address associated with your order. If your order is still within the 45 day return period you will see "Need to return this item?" next to the image of each item in your order. Select the items you would like to return. A new page will generate the label. Only one label is needed.
Next drop off the package at any UPS drop off location or you can call UPS on 03457 877 877 to arrange a collection. Please allow up to 2 weeks for the return to be completed once it's received at our facility. You will receive an automatic email once the refund has been issued.
If you do not see a returns link, the 45 days has now expired and your item cannot be returned.
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The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed. Important: Once we initiate the credit for your return, th...
The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.
Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.
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Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washi...
Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washing in machine. Please wash shoes one at a time to avoid discoloration. Do not place shoes in dryer. For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains.
Foamies: Machine wash or hand wash according to instructions on product page for style. If hand wash, use cold water and air dry in shade. Do not place in dryer and do not leave out in the sun.
Shoes Not Marked as Machine Washable: To maintain the quality of your purchase of our shoes, we do not recommend machine washing. We suggest the following steps for any minor cleaning to our shoes:
1. Remove excess dirt from the upper and outsole by using a small brush or towel.
2. Create a soapy mixture by combining warm water and a small amount (a few drops) laundry detergent.
3. Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush/wipe off the excess soap.
4. Allow shoes to air dry.
Leather Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a leather cleaning lotion or spray such as Skechers Athletic Cleanser to clean. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.
Suede or Nubuck Shoes: Brush dry suede/nubuck shoes with a soft brush or dry rubber sponge to remove any clinging dirt. Regular use of a soft brush will keep the nap of the suede free from dust. Stubborn stains should be removed with a commercial stain remover suitable for suede. DO NOT put in the washing machine or dryer. DO NOT immerse in water. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results.
Light-Up Shoes: Machine washing light-up shoes is not advised as it may damage the lights. Clean with mild soap, warm water and a soft cloth.
Keeping Shoes Fresh: Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.
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Pay close attention to the care instructions provided with each article of SKECHERS clothing. Following the care instructions will help maintain the fit and feel, as well as extend the life of your clothing. Always wash and iron your SKECHERS c...
Pay close attention to the care instructions provided with each article of SKECHERS clothing. Following the care instructions will help maintain the fit and feel, as well as extend the life of your clothing.
Always wash and iron your SKECHERS clothing inside out to protect the printed graphics and embroidery from damage.
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Not sure which shoe size you are? Download our printer-friendly fit guide to find your best fit! Women’s Fit Guide Men’s Fit Guide Kids’ Fit Guide We carry a great selection of medium width shoes. PLEASE USE THE OPEN IN A NEW TAB OPTION TO...
Not sure which shoe size you are? Download our printer-friendly fit guide to find your best fit!
We carry a great selection of medium width shoes.
PLEASE USE THE OPEN IN A NEW TAB OPTION TO OPEN THE ABOVE PDF'S TO VIEW THE SIZE GUIDES.
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If you are looking for an Analog or Digital watch for any occasion, Skechers has got you covered. For watch instructions, click here.
If you are looking for an Analog or Digital watch for any occasion, Skechers has got you covered. For watch instructions, click here.
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Work Slip Resistance & Safety Toe shoes Skechers Work Footwear is certified according to the European standards for safety. You can find Declarations of Conformity ready to download here.
Skechers Work Footwear is certified according to the European standards for safety.
You can find Declarations of Conformity ready to download here.
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To return an item(s) purchased at a SKECHERS Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a full refund/credit...
To return an item(s) purchased at a SKECHERS Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a full refund/credit.
If you purchased your shoes through a SKECHERS retail partner, please refer to our partner's return policies for more information.
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Use our Store Locator to find a SKECHERS location near you.
Use our Store Locator to find a SKECHERS location near you.
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Welcome to the Skechers Plus UK loyalty program (“Skechers Plus” or the “Program”). Skechers Plus is organized by Skechers USA Ltd. (“Skechers,” “we,” “our,” or “us”) and these Terms and Conditions (the “Terms”) govern your participation in Skech...
Welcome to the Skechers Plus UK loyalty program (“Skechers Plus” or the “Program”). Skechers Plus is organized by Skechers USA Ltd. (“Skechers,” “we,” “our,” or “us”) and these Terms and Conditions (the “Terms”) govern your participation in Skechers Plus. In particular, we draw your attention to the limitations and exclusions of our liability set out in Section 9. By participating in Skechers Plus, you agree to these Terms, which are a contract, so read them carefully before participating.
1. Eligibility
To participate in the Skechers Plus (UK) Program, you must be a legal resident of the UK and at least 18 years old at the time of registration, or 16-17 years old with the consent of a parent or legal guardian. If you are 16-17 years old, you may participate only with the consent of your parent or legal guardian; do not participate if you do not have parent/guardian consent. We reserve the right to request proof of parent/guardian consent at any time. Employees of Skechers, its affiliates and subsidiaries, and their spouses and children are not eligible to participate in Skechers Plus. Bulk buyers, resellers, and corporations are not eligible to participate in Skechers Plus. By enrolling and participating in Skechers Plus as a member (“Member”), you represent that you meet all applicable eligibility requirements.
2. Joining Skechers Plus
If you meet the eligibility criteria above, you may sign up for Skechers Plus membership (“Membership”) by filling out a registration form on Skechers.co.uk. No purchase is required to enroll in Skechers Plus. Only one account is allowed per individual.
3. Points
Members of Skechers Plus will earn points (“Points”) for purchases that are made on Skechers.co.uk. Purchases at Skechers retail stores, or purchases made through any other retail or online stores or through any other method, will not qualify for Points (even if the Member purchases Skechers products). Points are awarded based on the price paid after all reward certificates, discounts, offers, or merchandise credits are applied. Gift card purchases, taxes, shipping, and all other fees are ineligible to earn Points. Unless expressly stated otherwise here or elsewhere on Skechers.co.uk, or specified in the terms and conditions for the specific promotion, Members will each earn ten (10) Points per one pound sterling (£1) spent on eligible purchases. If a Member returns purchased items, the Points earned on the purchase of those items will be deducted from the Member’s Point total. In addition to earning Points for purchases, Members may also be eligible to earn Points for certain digital engagement activities with Skechers, as specified from time to time (“Activities”). Such Activities may be subject to their own terms and conditions. Members can earn Points on a maximum of seven hundred and fifty pounds sterling (£750) worth of purchases in a rolling ninety (90) day timeframe. Any spend in excess of this threshold during the relevant timeframe will not earn Points. In order to receive Points for purchases or in relation to Activities, Members must provide their personal information associated with their Program account (email address and phone number, and/or assigned Membership Card) or be logged into their Program account on Skechers.co.uk at the time that they make the purchase or participate in the Activity. If any Member believes they have not received Points, or have received the incorrect number of Points, in relation to any purchase or Activity, they must contact Customer Care within sixty (60) days of the relevant transaction, providing proof of their Membership and the relevant purchase or Activity to the reasonable satisfaction of Skechers. If Skechers determines (in its sole discretion) that any Points should have been credited, Skechers shall credit the relevant Points to the Member’s Account within thirty (30) days of its determination.
4. Expiration of Points
All Points earned by Members are valid for three hundred and sixty-five (365) days from the date of earning and will expire without notice at the end of this period unless Skechers explicitly states otherwise in writing. Points are not transferrable between members. Points have no cash value and cannot be redeemed or exchanged for cash.
5. Rewards and Benefits
All Skechers Plus Members will receive the benefits listed here: (a) an extended 90-day return policy; (b) free standard shipping; and (c) from time to time, as announced by Skechers, bonus Points earning Activities. When any Member earns 1,000 points, a five pounds sterling (£5) promotional voucher will be eligible for redemption. Points are redeemable by Members only in increments of 1,000 points. Promotional vouchers may only be applied to purchases made by the Member on Skechers.co.uk. No cash back or credit will be provided if the promotional voucher's full value is not utilized (for example, when the value of the promotional voucher exceeds the price of the product being purchased), and any excess unspent value will be lost. Promotional vouchers will expire sixty (60) days after issuance. Rewards and Promotional Vouchers are not redeemable for cash, and are void if copied and where prohibited, licensed or regulated. Rewards and benefits may be subject to change, discontinuance, limitations, and substitutions by Skechers, at its discretion, and at any time without notice. The total value of rewards applied to a purchase cannot exceed the total cost of the purchase, Promotional Vouchers must be presented at the time of purchase, i.e., the online code must be entered at checkout on Skechers.co.uk. Rewards and promotional vouchers may not be used on purchases of products marked as clearance items in Skechers warehouse stores.
6. Use of Account
Members are responsible for maintaining the confidentiality of their password and account and are fully responsible for any and all activities that occur under their password or account. Members should immediately inform Skechers Customer Care of any unauthorized use of their passwords or accounts or any other breach of security. Skechers Plus is for Members’ personal use only. Members agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or upload for any commercial purposes, any portion of Skechers Plus. The transfer, sale, or barter (or the attempted transfer, sale, or barter) of promotional vouchers, member exclusive promotional offers, and any misrepresentation of fact relating thereto, may result in cancellation of the Member’s account, including any unused Points or claimed but unused promotional vouchers in Skechers sole discretion.
7. Privacy and Consent to Marketing
The information you provide as a Member of Skechers Plus will be managed by Skechers as described in the Skechers Privacy Policy, Depending on any consent you gave at the time you registered as a Member of Skechers Plus, you may receive marketing, promotions, special events, and other communications from Skechers, its affiliates, and brands. You may unsubscribe from marketing communications at any time. For information on how to do so, please visit our Privacy Policy. Enrollment in Skechers Plus is voluntary. By providing your personal information to Skechers, you acknowledge that you fully understand and unambiguously consent to the transfer of such personal information to Skechers, that you are enrolling in Skechers Plus voluntarily, and that the enrollment is neither required to complete a purchase transaction nor made in connection with any purchase transaction.
8. Termination; Expiration; Changes to Skechers Plus
You may cancel your Skechers Plus Membership at any time by logging into your account on Skechers.co.uk. If you cancel your Program Membership, you will lose your accumulated Points and Promotional Vouchers. If you cancel your Membership and then decide later that you wish to re-join Skechers Plus, you may register at Skechers.co.uk. If you restart your Membership, your previously earned Points will not be reinstated. We may cancel your Membership if we determine that you (a) are ineligible, (b) have not used your account for an extended period of time; (c) violated any term or condition of Skechers Plus or any applicable law or regulation; (d) used your account in connection with bulk buying or reselling; or (e) engaged in any deception, forgery, fraud, or committed any other abuse of Skechers Plus. We may revoke some or all of your Points or rewards if we determine that you received Points or a reward due to an error, through fraud or deception, or in any manner not authorized. In the case of term (b) above, any accrued Points and promotional vouchers will remain valid (subject to sections 4 and 5 above). In all matters relating to the administration of Skechers Plus, the decisions of Skechers will be final. Skechers reserves the right to change or terminate Skechers Plus and these Terms at any time according to the following procedure. Changes to Skechers Plus and/or the Terms that do not have a material adverse effect on the rights of Members and/or which implement changes required by applicable laws will go into effect immediately upon their publication without the need for any Member’s consent. For all other changes, we will post the new Terms here at least one month in advance of such changes, highlighting the intended changes and seek your consent the next time you log into the Website. Those changes will go into effect once you grant your consent, or, if you do not agree to the revised Terms we reserve the right to terminate your membership within one month of notification of the revised Terms and/or the next time you log into the Website, with a termination period of one month. Any such termination does not affect the accrued Points or issued promotional vouchers which remain valid as laid out above at sections 4 and 5 respectively. If we terminate the Program, we will announce such termination on the Website and by contacting you at any email you provided no less than 30 days in advance of such planned termination. All interpretations of Skechers Plus terms and conditions shall be at our sole discretion. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
9. Liability
Skechers has a legal duty to provide products and services that are in conformity with its contract with you. This means that goods provided to you must be as described, fit for purpose and of satisfactory quality and services such as the Program must be provided with reasonable care and skill. Advice about consumer rights is available from Citizens Advice (www.citizensadvice.org.uk/) or Trading Standards (www.gov.uk/find-local-trading-standards-office). Nothing in these Terms affects your consumer rights and Skechers does not limit or exclude liability for death or personal injury caused by its negligence, or for fraud or for any other matter in respect of which it would be unlawful to limit or exclude liability. If Skechers breaches these Terms or is negligent, Skechers is liable to you for foreseeable loss or damage that Members suffer as a result. By “foreseeable” we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or both parties knew that it might reasonably occur, as a result of something Skechers did (or failed to do). Skechers is not responsible for loss or damage that: (i) was not foreseeable, (ii) was not caused by Skechers’ breach or negligence; (iii) was caused by an event or circumstance outside the reasonable control of Skechers; or (iv) the Member could have avoided by taking reasonable action. Skechers is not responsible for any business loss or damage. To the extent permitted by applicable law, Skechers total liability to each Member in respect of any loss or damage arising out of or in connection with the Program and these Terms, whether in contract, tort (including negligence) or for breach of statutory duty, or otherwise, shall not exceed seventy five pounds sterling (£75).
10. Enquiries and Complaints
If you have a question, comment or complaint about Skechers Plus, please contact Skechers in writing at Skechers USA, Ltd. CT3 Centrium, Griffiths Way, St Albans, Hertfordshire, AL1 2RD or by email at ukinfo@eu.skechers.com and we will do our best to resolve the problem for you.
11. Applicable Laws and Disputes
These Terms are governed by the laws of England and Wales. This means that any disputes or claims arising out of or in connection with these Terms and/or the Program (including non-contractual disputes and claims) will be subject to the laws of England and Wales. However, Members who are resident in a different part of the UK will retain the benefit of any mandatory protections given to the Member by the laws of that part of the UK where they are resident. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that Members can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which the Member lives.
12. Severability and Waiver
You acknowledge and agree that in the event any term or provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, in any respect, the validity, legality, and/or enforceability of the remaining terms and conditions contained herein shall not in any way be affected or impaired thereby, then such specific term or provision shall be validly reformed by the court to as near approximate the intent of the parties as reflected in the provision, and if unreformable, shall be severed and deleted from these Terms and the remainder of these Terms shall continue in full force and effect. Skechers’ failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless agreed to in writing by Skechers.
13. Intellectual Property
ALL TRADEMARKS, SERVICE MARKS AND TRADE NAMES OF SKECHERS USED IN CONNECTION WITH SKECHERS PLUS (INCLUDING BUT NOT LIMITED TO THE SKECHERS NAME) ARE TRADEMARKS OR REGISTERED TRADEMARKS OF SKECHERS. THEY MAY NOT BE USED WITHOUT SKECHERS’ PRIOR WRITTEN PERMISSION. ANY OTHER INTELLECTUAL PROPERTY USED IN CONNECTION WITH SKECHERS PLUS, INCLUDING BUT NOT LIMITED TO PATENTS, ISSUED OR PENDING, ARE THE SOLE PROPERTY OF SKECHERS AND/OR ITS LICENSORS. THE ENTIRE CONTENT OF SKECHERS PLUS, INCLUDING BUT NOT LIMITED TO TEXT, GRAPHICS, OR CODE IS COPYRIGHTED AS A COLLECTIVE WORK UNDER THE UNITED STATES AND OTHER COPYRIGHT LAWS, AND IS THE PROPERTY OF SKECHERS.
14. CONTACT
Skechers USA, Ltd. CT3 Centrium, Griffiths Way, St Albans, Hertfordshire, AL1 2RD
Phone: 01707 655955
Email: ukinfo@eu.skechers.com
Effective Date: January 9, 2025
COPYRIGHT 2024-2025, ALL RIGHTS RESERVED.
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What is Skechers Plus? Skechers Plus is a loyalty program through which members can earn points and redeem them for reward certificates and other offers. Skechers Plus members will also receive the benefits listed below. Access to bonus points ...
What is Skechers Plus?
Skechers Plus is a loyalty program through which members can earn points and redeem them for reward certificates and other offers. Skechers Plus members will also receive the benefits listed below.
ENROLL
How do I enroll in Skechers Plus?
You may enroll in Skechers Plus at www.Skechers.co.uk. To participate in the Skechers Plus (UK) Program, you must be a legal resident of the UK and at least 18 years old at the time of registration, or 16-17 years old with the consent of a parent or legal guardian. If you are 16-17 years old, you may participate only with the consent of your parent or legal guardian; do not participate if you do not have parent/guardian consent. No purchase necessary, and there’s no fee to join.
EARN
How do I earn points?
You can earn points in two ways:
Can I earn points in-store?
No, currently points can only be earned for purchases made online at www.Skechers.co.uk.
How many points do I earn on my purchase?
Members earn points on all purchases made on Skechers.co.uk. Members earn 10 points for every £1 spent. Earn 1,000 points to redeem for a £5 reward certificate. Points expire 365 days from the date they are earned. Check out our full terms and conditions or FAQs for further information on points earning activities.
Points will not be awarded for Skechers merchandise purchased at either Skechers stores or non-Skechers stores, tax, restocking fees and shipping fees.
When do points show up in my account?
Points will be post to your account 24-72 hours after your order has shipped.
I forgot to log in prior to my purchase. Can I get credit for my purchase?
Yes, you have up to 60 days from the date of purchase to submit a missing points request and be credited. To submit a missing points request, email customer care at ukinfo@eu.skechers.com.
Please note, members must wait 24-72 hours after the shipping date to submit a missing points request.
Is there a limit on the number of points I can earn?
Members can earn points on a maximum of seven hundred and fifty pounds (£750) worth of purchases in a rolling 90-day timeframe. Any additional spend above this threshold will not earn points.
Do my points expire?
Points will expire 365 days after they are earned.
How can I check my point balance?
You can check how many points you have by logging into your Skechers Plus account on www.Skechers.co.uk
If I return an item, do I lose the points I earned from purchasing it?
Yes. All returned items will have any points earned from their initial purchase deducted from a member’s account. This may result in a negative points balance in your account if the amount of points deducted from the return is greater than the amount of points available in your account.
REDEEM
What can I redeem my points on?
Members can redeem their points in 1,000-point increments for a £5 reward certificate that can be applied to a purchase made on www.Skechers.co.uk. Reward certificates are promotional in nature.
How do I redeem my points for reward certificates?
Members can redeem points through www.Skechers.co.uk. In the loyalty dashboard or in the shopping cart, click “REDEEM” to redeem points for a reward.
Do my rewards expire?
Rewards certificates are promotional in nature and are valid for 60 days upon issuance.
Is there a limit on the number of reward certificates I can apply to a transaction?
Members may apply multiple reward certificates on an online purchase up to the transaction value of the purchase. Any remaining reward value above the transaction value will be forfeit.
How do I apply my rewards to an online purchase?
To apply your reward to an online transaction, go to the shopping cart and click the “Apply” button next to your available rewards. To remove the reward certificate from the transaction, click the remove icon next to the reward certificate.
ACCOUNT MANAGEMENT
I accidentally created two accounts. Can I combine them?
Yes. Please contact Customer Care via email at ukinfo@eu.skechers.com.
I’m having trouble with my account; can you help me?
Yes. Please contact Customer Care via email at ukinfo@eu.skechers.com.
How do I update my communications preferences for my Skechers Plus account?
Your communication preferences can be found on your account profile page.
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Need Help? Our Customer Care team can be reached via e-mail and chat. We are open Monday through Friday from 09:00-16:30. Chat with Us: Please click the chat with us button at the bottom right side of your screen. Live chat is available duri...
Need Help? Our Customer Care team can be reached via e-mail and chat. We are open Monday through Friday from 09:00-16:30.
Chat with Us: Please click the chat with us button at the bottom right side of your screen. Live chat is available during our normal hours of operation.
Email: Send us an e-mail.
We will respond to any e-mails as soon as possible, in the order they were received.
Have you explored our Help Center? It's loaded with frequently asked questions for more information.
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UK TAX Strategy – Year ending 31 December 2024 Background This tax strategy document applies to all UK taxes applicable to Skechers USA Limited and Skechers UKDC Limited (collectively “Skechers UK”), and is published pursuant to requirement...
UK TAX Strategy – Year ending 31 December 2024
Background
This tax strategy document applies to all UK taxes applicable to Skechers USA Limited and Skechers UKDC Limited (collectively “Skechers UK”), and is published pursuant to requirements imposed by Schedule 19 Finance Act 2016 and will be reviewed annually. This tax strategy document has been approved by the Board of Directors of Skechers USA, Inc. (“Skechers USA”).
Introduction to the group
Skechers UK is a wholly-owned subsidiary of Skechers USA, a US company based in Manhattan Beach, California, and publicly traded on the New York Stock Exchange under stock ticker symbol SKX. Skechers UK’s financial results are included in the publicly reported consolidated financial statements of Skechers USA, which are subject to audit under US Generally Accepted Accounting Principles (GAAP) and to regulation by the US Securities and Exchange Commission (SEC). The quarterly and annual audited financial statements of Skechers USA are available through the SEC website: www.sec.gov. Skechers UK distributes Skechers-branded footwear, apparel and accessories throughout the UK and Ireland. All Skechers-branded footwear, apparel and accessories are manufactured by unrelated, independent, contract manufacturers, and is imported into the UK and Ireland for resale at wholesale to department stores and specialty retailers and for resale at retail through Skechers UK’s own retail locations.
Tax governance and approach to tax risk management
Skechers USA employs a team of degreed and highly experienced tax professionals in the head office who advise the company’s officers and upper management on global tax matters and tax policy. Global tax policy is set in the US by the vice president of tax in consultation with management and in consultation with external tax advisors in the US, the UK, and throughout the world. Tax policy is implemented locally in the UK by the Skechers UK finance team in consultation with local tax advisors who also assist Skechers UK with tax compliance and related tax inquiries. Skechers UK and its tax advisors assess tax risks on an ongoing basis, reviewing the tax implications of material business transactions and the impact of new legislation. As part of their annual and quarterly audits, Skechers USA and Skechers UK review their global tax positions and transfer pricing policies to identify and address any current or potential tax risks. This quarterly review is conducted by Skechers USA’s tax team in the US in consultation with Skechers UK’s local finance department and with Skechers UK’s local tax advisors. To the extent any UK tax risks are identified, the issue and actions to be taken would be discussed with management, with external tax advisors, and with Skechers USA’s Audit Committee. Skechers USA and Skechers UK frequently seek external tax expertise to address the tax risks associated with significant new tax developments (such as recent changes in UK tax law). This tax expertise is further supported by the hiring and ongoing training of qualified tax and finance professionals to implement any action required by new tax risks as they may arise.
Attitude to tax planning and acceptable level of tax risk
Skechers USA and Skechers UK both endeavor to conduct operations in a tax-efficient manner while ensuring compliance with both local and international tax law and regulations. All related party transactions are conducted at “arm’s length,” and in compliance with transfer pricing regulations. Skechers USA and Skechers UK both work to minimize their tax risks where possible, and to the extent it is deemed necessary, to address any underlying uncertainty through advance pricing agreements with local tax authorities, and in some cases through the provision of tax reserves to address any potential exposure. To date, Skechers UK has not needed to enter into any advance pricing agreements or provide for any tax reserves.
Relationship with HMRC
Skechers UK stays current and is current with all its tax filings. Skechers UK’s tax filings are subject to enquiry (audit) and review by HMRC. It is important to Skechers UK to cooperate fully with all such enquiries and Skechers UK endeavors to respond to all such audits and related inquiries in an open and timely manner. Skechers UK strives to maintain good relations with HMRC.
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What these terms cover. These are the terms and conditions on which we offer, sell and supply products to you through the www.skechers.co.uk/ website. Why you should read them. Please read these terms carefully before you submit your order to u...
Information about us and how to contact us
Our contract with you
Price and payment
Providing the products
Responsibility and ownership of the products
Returns
Products not as described, fit for purpose or of satisfactory quality
How to obtain a refund
Our rights to end the contract
Our responsibility for loss or damage suffered by you
Alternative dispute resolution
Other important terms
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Published: November 16th, 2021 The www.skechers.co.uk/ website (the “Site”) is a service of Skechers USA, Ltd., a wholly owned subsidiary of Skechers U.S.A., Inc. (“Skechers”). These Terms of Use, along with any other terms and conditions that m...
Published: November 16th, 2021
The www.skechers.co.uk/ website (the “Site”) is a service of Skechers USA, Ltd., a wholly owned subsidiary of Skechers U.S.A., Inc. (“Skechers”). These Terms of Use, along with any other terms and conditions that may appear on the Site from time to time (collectively, “Terms”), set forth the terms and conditions under which you may access and use the Site.
BY ACCESSING THE SITE, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS (WITHOUT MODIFICATION), YOU ARE NOT AUTHORIZED TO ACCESS OR OTHERWISE USE THE SITE.
You represent and warrant that you are 16 years of age or older, or are visiting the Site under the supervision of a parent or guardian.
If you have any questions regarding the Site, these Terms or have any other customer service needs, please contact us at:
Skechers USA, Ltd.
CT3 Centrium, Griffiths Way, St Albans,
Hertfordshire, AL1 2RD
0800 3688 262 (Mon-Fri 9:00am to 16:30pm, GMT)
ukinfo@eu.skechers.com
Copyright
The entire content included in the Site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Skechers. The collective work includes works that are licensed to Skechers USA, Inc. II Copyright 2018, ALL RIGHTS RESERVED. Permission is granted to electronically copy and/or print hard copy portions of the Site for the sole purpose of placing an order with the Site. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Site solely for your own non-commercial use, or to place an order with the Site or to purchase Skechers products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of the Site is strictly prohibited. You further agree not to change or delete any materials downloaded or printed from the Site and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Skechers’ status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged. If you print off, copy or download any part of the Site in breach of these terms of use, your right to use the Site will cease immediately and you must destroy any copies of the materials you have made. No right, title, or interest in or to the Site or any content on the Site is transferred to you, and all rights not expressly granted are reserved by Skechers.
Trademarks/Intellectual Property
All trademarks, service marks and trade names of Skechers used in the Site (including but not limited to the Skechers name) are trademarks or registered trademarks licensed exclusively by Skechers SARL. They may not be used without Skechers’ prior written permission. Any other intellectual property on the Site, including but not limited to patents, issued or pending, are the sole property of Skechers SARL and/or its licensors.
Links
Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by Skechers of those linked websites or information you may obtain from them. Skechers has no control over the contents of those sites or resources.
Warranty Disclaimer
Please note that Skechers only provides the Site for domestic and private use. You agree not to use the Site for any commercial or business purposes, and Skechers has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable if for any reason all or any part of the Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Site, or the entire Site, to users, including registered users.
Skechers does not exclude or limit liability to you where it would be unlawful to do so.
Viruses, Malware, and Account Security
Skechers does not guarantee that the Site is secure or free from viruses or malware. You are responsible for configuring your information technology to access the Site. You should use your own virus protection and malware protection software. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY SITE LINKED TO IT.
YOUR USE OF THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE SITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You must not misuse the Site by knowingly introducing material that is malicious or technologically harmful, including viruses, malware, trojans, worms or logic bombs. You must not attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of-service attack.
If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Site or portions of it using your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
Use of Information Submitted
You agree that Skechers is free to use any comments, information or ideas contained in any communication you may send to the Site or submit to the Site without notice, compensation or acknowledgement to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the Site or other products or services. To the degree necessary, you grant Skechers a license to use that content.
To access or use the Site, you may be asked to provide certain registration details or other information. It is a condition of your use of the Site that all the information you provide on the Site is correct, current, and complete.
Participation Disclaimer / Use Restrictions
Skechers does not and cannot review all communications and materials posted to or created by users accessing the Site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute User Generated Content on the Site, the Site is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any User Generated Content or activities on the Site. The views expressed by others on our site do not represent our views or values. Skechers has the right but not the obligation to remove communications and materials posted to the Site by users.
You may not post or otherwise distribute content to the Site which Skechers, in its sole discretion, determines to be abusive, harassing, threatening, defamatory, obscene, an impersonation of others, fraudulent, deceptive, misleading, in violation of a copyright, trademark or other intellectual property right of another, invasive of privacy or publicity rights, in violation of any other right of Skechers or another party, illegal, or otherwise objectionable to Skechers. You may not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or other organization. You warrant that any post or distribution that you make on the Site complies with the above standards, and you will be liable to Skechers for any losses that result from your violation of these standards. If legal, Skechers may disclose your identity to a third party who is claiming that any content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, is a breach of confidential information or is defamatory.
Indemnification
You agree to indemnify, defend, and hold harmless Skechers, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your Internet account (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.
Skechers has the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Site. YOU WAIVE AND HOLD HARMLESS SKECHERS AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY SUCH PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.
Limitation of Liability
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL SKERCHERS, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Termination and Effect of Termination
These Terms are applicable to you upon your accessing the Site. Skechers reserves the right in its sole discretion to terminate or restrict your use of the Site, without notice, for any or no reason, and without liability to you or any third party. In addition, these Terms, or any part of them, may be terminated or modified by Skechers without notice at any time, for any reason. All changes are effective immediately when we post them. Your continued use of the Site following the posting of revisions to the Terms means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you. The provisions relating to Copyright, Trademarks, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Waiver and Severability
No waiver by Skechers of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Skechers to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
Governing law and Jurisdiction
These Terms are governed by English law and you can bring legal proceedings in respect of them in the English courts.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. The European Online Dispute Resolution (ODR) Platform is accessible here. We are not obliged to use alternative dispute resolution and do not currently submit to it.
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Privacy Notice Last Updated: 15/10/2025 Important information and who we are Skechers USA, Ltd., and its parent companies, Skechers S.A.R.L. and Skechers USA, Inc. (“Skechers”, “we”, “us”, “our”), are strongly committed to protecting your ...
Privacy Notice
Last Updated: 15/10/2025
Skechers USA, Ltd., and its parent companies, Skechers S.A.R.L. and Skechers USA, Inc. (“Skechers”, “we”, “us”, “our”), are strongly committed to protecting your privacy and providing a safe online experience for all of our users while offering the highest quality user experience.
Because we gather certain types of information about and from you in order to fulfill your requests and better serve your needs, we feel you should fully understand the terms and conditions surrounding the collection and use of this information. This Privacy Notice applies to all personal information collected, used, and processed by us across various channels. This includes, but is not limited to:
Please read this Privacy Notice carefully, as well as our Terms of Use , to understand our policies and practices regarding how we handle your personal information. This Privacy Notice may change from time to time and this page will always reflect the current version. Please see section 13 below for more information on changes to this Privacy Notice If you have any questions or comments about this Privacy Notice or our privacy practices, please contact us at:
Mailing Address
Skechers USA, Ltd.
CT3 Centrium, Griffiths Way, St Albans,
Hertfordshire, AL1 2RD
Phone: 0800 3688 262 (Mon-Fri 8:30am to 4:30pm, Western European Time)
Email: privacyuk@eu.skechers.com
Skechers Data Protection Officer: Frederic Pariente
Lead Supervisor Authority: Information Commission’s Office – United Kingdom
Depending on how you use the Website and interact with us, we may collect several types of information from you, including:
We use different methods to collect this information from and about you including through:
Why We Automatically Collect This Information. Automatically collecting this information helps us to maintain and improve our Website. It also allows us to verify system and server integrity and to provide you with more personalised service. For example, using cookies or through your logging in as a Skechers Plus™ member, we can recognise you when you return to our Website and provide you with a customised Website experience based on your stored preferences and individual interests.
How We Automatically Collect This Information. We automatically collect this information using cookies and web beacons.
A cookie is a small removable text file that is downloaded onto your computer, mobile phone, tablet or other device when you access a website. Skechers uses three types of cookies: (1) cookies required to enable core site functionality such as log-in, the shopping cart, checking out, product searching, store locator services, and estimated shipping costs; (2) cookies that enable additional site functionality such as recognition of Skechers Plus™ membership and promotion codes; and (3) advertising cookies that are used by Skechers and/or third party companies to track your Website use and links you have followed in order to deliver content tailored to your interests both on our Website and elsewhere. Information collected by advertising cookies may be shared with third party advertisers. For more information on our use of cookies, please see our Cookies Policy. Some cookies may be turned off using our Cookie Preferences tool.
A web beacon is a small electronic file contained on pages of our Website that permits Skechers to count users who have visited those webpages or opened an email.
The law requires us to have a legal basis for collecting and using your personal information. We rely on one or more of the following bases when collecting and using your personal information:
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We may use information that we collect about you or that you provide to us, including personal information, to provide products and services to you, for example:
Purpose/use | Type of data | Legal basis |
To register you as a new customer. |
| Performance of a contract with you. |
To process and deliver your order. |
| Performance of a contract with you.
The telephone and credit card number information we ask for when you order online is used only to complete the order, confirm the order and confirm shipment of the order. Limited credit card information is then stored only for the purposes of faster checkout (for Skechers Plus Members only), and is not used for any other purpose.
|
To manage payments and refunds. |
| Performance of a contract with you.
Necessary for our legitimate interests (to recover debts due to us). |
To manage our relationship with you, which will include: notifying you about charges to our terms or Privacy Notice, providing customer support and service, dealing with your requests, complaints and queries. |
| Performance of a contract with you.
Necessary to comply with a legal obligation applicable to us.
Necessary for our legitimate interest (providing customer support, keeping our records updating and managing our relationship with you). |
To send you relevant marketing communications and make personalised suggestions and recommendations to you about products that may be of interest to you based on your Purchase History. |
| Necessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business).
Consent, having obtained your prior consent to receiving direct marketing communications.
|
To personalise your online experience, including delivering relevant Website content to you and to measure or understand the effectiveness of the advertising we serve to you.
|
| Necessary for our legitimate interest (enhancing user experience, to study how customers use our Website, to grow our business and to inform our marketing strategy).
Consent, having obtained your consent prior to using specific types of Cookies and Similar Technologies as described in our Cookies Policy. |
To administer and protect our business and our Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). |
| Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise).
Necessary to comply with a legal obligation. |
To use data analytics to improve our Website, products, customer relationships and experiences and to measure the effectiveness of our communications and marketing. |
| Necessary for our legitimate interests including to allow us to see which areas of our Website are most visited, and help us improve the quality of your online experience by recognising and delivering more of the most desired features and services.
To better understand and optimise the user experience, we also use third-party user session recording technology. The recording does not show us personal information that the user inputs into our Website.
|
To enroll you in our Skechers Plus™ program (or other loyalty program). |
| Performance of a contract with you.
Necessary for our legitimate interests (to help manage the program). |
To enable you to take part in a prize draw, competition or complete a survey. |
| Performance of a contract with you.
Necessary for our legitimate interests (researching and analysing the products and services our customers want, to study how customers use our products/services, to develop them and grow our business, soliciting customer feedback on product satisfaction). |
Except as described in this Privacy Notice, Skechers does not sell, rent or trade any personal information you provide to us online or at our stores, nor do we share such information with third parties. We may disclose personal information that we collect or you provide as described in this Privacy Notice:
In certain circumstances, Skechers may deem it necessary to store, share, or process your personal information outside of the country in which your personal information was originally collected, including the United States and/or countries outside the United Kingdom that have not been recognised by the UK Government as providing an adequate level of data protection. Such transfers of personal information will be protected by appropriate safeguards, such as the International Data Transfer Agreement or the International Data Transfer Addendum to the European Commission’s Standard Contractual Clauses for international data transfers.
To obtain a copy of any of these agreements, please contact our Data Protection Officer, Frederic Pariente at dpo@eu.skechers.com.
Skechers takes special care to protect the safety and privacy of children. Our Website is not intended for individuals under 16 years of age. We do not permit anyone under the age of 16 to register with us, nor do we knowingly send email correspondence or knowingly collect personal information from individuals under 16. If you are under 16 years of age, do not use or provide any information on this Website. If we learn we have collected or received personal information from an individual under 16 without verifiable parental consent, we will delete that information.
During the purchase process on our Website when your personal information is collected, you will be asked to indicate your preferences for receiving direct marketing communications from Skechers via email or text. The marketing communications contain special offers that might become available, and other information Skechers believes will be of interest to Website visitors. Skechers may also analyse your Personal Identifiers, Purchase History and Device and Usage Information to form a view which products may be of interest to you so that we can then send you relevant marketing communications. Skechers will send these types of communications to you only if you opt-in to receive Skechers marketing communications (by registering to receive our email or text updates, during the purchase process, registering for the Skechers Plus™ program, signing up in person at a Skechers event, or by contacting our customer service department and specifically requesting to be added to our marketing list(s)).
Opt-out / Unsubscribe
You may request that you stop receiving electronic communications from Skechers anytime. You can cancel emails by updating your contact preferences on our Website or following the instructions contained in the footer of our marketing emails. To unsubscribe from SMS, MMS or other mobile messaging, you may also follow the instructions in the messages you receive. Alternatively, if you would like to have your name and contact information removed from Skechers’ email or text marketing list, please contact us by calling Customer Service at 0800 3688 262 (Monday - Friday 8:30am - 4:30pm United Kingdom Time) or by sending an email to ukinfo@eu.skechers.com. You may also write to us at:
Skechers USA, Ltd.
CT3 Centrium, Griffiths Way, St Albans,
Hertfordshire, AL1 2RD
We will process requests as promptly as possible but it takes some time to put opt-outs in effect, so you may still receive electronic communications from Skechers for several weeks after your request is received.
Please note this opt-out does not apply to emails sent by Skechers related to your orders such as order and shipment confirmations, service-related communications that are essential for administrative or customer service purposes (for example relating to order confirmations, updates to our Terms and Conditions, checking that your contact details are correct, and Skechers’ email responses to enquiries you make online).
We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Personal Identifiers and Payment Details) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your personal information: see paragraph 11 below for further information.
In some circumstances we will anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Under UK data protection laws, you have a number of rights in relation to your personal information. You may:
These rights are not absolute and may be subject to one or more exceptions.
Exercising Your Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and/or deletion rights described above, please submit a verifiable consumer request to us by either:
· Calling us at 0800 3688 262
· Submitting a privacy request form here: [link]
We reserve the right to deny data subject requests if we believe the request is subject to one or more exceptions or if the request would violate any legal requirement or cause the information to be incorrect.
In order to protect your privacy, Skechers takes steps to verify your identity before granting data subject access requests. Skechers will accomplish this through the use of passwords and personal information. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within 1 month of its receipt. If we require more time (up to 3 months in total), we will inform you as soon as possible and within the first month of receiving your request, of the reason and extension period in writing.
If you have an account with us that is linked to an email address, we will deliver our written response to that email address. If you do not have an email address registered with us, we will deliver our written response by mail or electronically, at your option. If applicable, the response we provide will also explain the reasons we cannot comply with a request.
For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.
Skechers has in place technologies and processes that are intended to reduce the likelihood of unauthorized access to information and to help improve data security. However, no method of transmitting information over the Internet or method of electronic storage is completely secure and we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.
We will post any updates we make to our Privacy Notice on this webpage. If we make material changes to how we treat our customers’ personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the Privacy Notice was last updated is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Notice to check for any changes.
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Skechers UK Candidate Privacy Notice Effective date: 17th October 2025 What is the purpose of this document? In this notice, “we”, “us” and “our” means Skechers USA Ltd, being the entity proposing to employ you, and we are committed t...
Skechers UK Candidate Privacy Notice
Effective date: 17th October 2025
What is the purpose of this document?
In this notice, “we”, “us” and “our” means Skechers USA Ltd, being the entity proposing to employ you, and we are committed to respecting your privacy. As part of that commitment, Skechers is providing you with this Candidate Privacy Notice to help you understand our privacy policies and practices as they relate to the personal information that Skechers collects about our UK and EU employees (including current and former employees), job applicants, and independent contractors.
We are a "controller" in relation to personal information. This means that we are responsible for deciding how we hold and use personal information about you. You are being sent a copy of this privacy notice because you are applying for work with us (whether as an employee, worker or contractor). It makes you aware of how and why your personal information will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided in compliance with data protection laws, including but not limited to the European Union’s General Data Protection Regulation (EU GDPR) and the UK General Data Protection Regulation (UK GDPR).
Data protection principles
We will comply with data protection law and principles, which means that your data will be:
Personal information that we collect about you
Skechers will collect and process (e.g. obtain, record, use, share or hold etc.) the information which are necessary to assess your professional skills and competences and your ability to perform the job for which you apply. This will include:
How we will use information about you
Your personal data may be stored and processed by Skechers prior to entering a contractual relationship with you in order to:
Skechers may also have the legal obligation to process your personal data, in order to perform appropriate formalities required by applicable law or regulation, for instance if any verifications of your right to work in the relevant country are required.
In the event that you do not provide the information necessary for our contractual relationship and/or which are required under the applicable legislation, we may not be able to further pursue the assessment of your job application, and we might not be able to hire you.
Skechers will also process your personal data when it is justified by our legitimate business interests (or the legitimate interests of one or more of our affiliates), and in particular:
Please note, if your application is successful and you are subsequently offered and accept employment at Skechers, the information we collect during the application and recruitment process will be used for the purpose of the hiring process and mandatory formalities, and it will also become part of your employment record.
If your application is not successful, we may retain your application data for up to two years after the end of the recruitment process so that we can notify you of relevant future job vacancies. We rely on our legitimate interest in identifying and contacting suitable candidates for future opportunities. You may object to this processing at any time by contacting us in accordance with the “Contacting us” section below.
How we use particularly sensitive personal information
Where appropriate we will use your particularly sensitive personal information in the following ways:
Automated decision-making and profiling
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making. We use third party software tools to assist in processing candidate data and to provide ratings and scores to assist in recruitment decisions but do not make autonomous hiring decisions without human review. The providers of any third party tools act as a data processor on behalf of Skechers, processing candidate data to provide services such as candidate matching, scoring, and recruitment analytics.
Please note that where third-party tools use artificial intelligence ("AI”) to assist us in the recruitment process, this helps us with certain processing activities including to:
The processing of your data by AI will involve profiling operations concerning you. Profiling involves analysing the data we have collected about a given individual in order to evaluate certain personal aspects, such as performance at work. The AI tools we use will analyse the content of the information provided as part of your application and categorise your application to assess how well it matches the position you are applying for. This categorisation will help guide HR managers in reviewing the applications they receive.
Through the implementation of this profiling, we pursue our legitimate interest in efficiently managing the large volume of applications we regularly receive. You may object at any time to the processing of your data for profiling purposes by submitting a request to the service indicated in the 'Contact us' section below.
Data sharing
Why might you share my personal information with third parties?
We may disclose your personal information to our affiliates for the purposes of:
We will take steps to ensure that the personal information is accessed only by employees of our affiliates that have a need to do so for the purposes described in this Privacy Notice and that they are subject to appropriate confidentiality and only use the data for purposes described in this Privacy Notice.
We may also share your personal information to third parties outside of our corporate group for the following purposes:
All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal information for their own purposes. We only permit them to process your personal information for specified purposes and in accordance with our instructions
Data Security
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Data retention
How long will you use my information for?
The length of time that we hold your personal data will vary. The retention period will be determined by the following criteria:
After this period, we will securely destroy your personal information in accordance with our data retention policy.
Transfers of personal information outside the UK and European Economic Area
Your personal information may be transferred to our international affiliates and the various entities that make up our international network and accessed by personnel authorised by us, and in limited circumstances to our third-party contacts, outside the European Economic Area (“EEA”) and / or the UK as well as within it, for the purposes identified above. Specifically, your personal information is shared with Skechers U.S.A. Inc. in the United States and Skechers S.a.r.l. in Switzerland to administer your potential employment contract and manage our potential employment relationship with you. Those entities provide corporate shared services to Skechers subsidiaries located around the world. To provide these services, it is sometimes necessary for Skechers subsidiaries to share data about the subsidiaries’ candidates with the parent companies. Where we transfer your personal information outside the EEA or UK, it will be protected in a manner that is consistent with how your personal information will be protected by us in the EEA or UK. This can be done in a number of different ways, for instance:
The personal information that we collect from you may be transferred to, and stored at, destinations outside the EEA or UK. It may also be processed by individuals operating outside of the EEA or UK who work for our affiliates or for one of our suppliers.
In all cases, however, we will ensure that any transfer of your personal information is compliant with the applicable data protection law.
You can obtain more details about the protection given to your personal information when it is transferred (including a copy of the standard data protection clauses which we have entered into with recipients of your personal information) by contacting us in accordance with the “Contacting us” section below.
Rights of access, rectification, erasure, objection, restriction and data portability
Your rights in connection with personal information
Under certain circumstances, by law you have the right to:
You can exercise your rights by submitting this privacy request form or contacting us using the details set out in the “Contacting us” section below.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Contact Us
If you would like further information on the collection, use, disclosure, transfer or processing of your personal information or the exercise of any of the rights listed above, please address questions, comments and requests to:
Frédéric Pariente
14 Rue Gerty Archimède
75012 Paris
FRANCE
Email: frederip@eu.skechers.com
Changes to this Privacy Notice
We reserve the right to update this Privacy Notice at any time, whereby we will make sure that the most recent version will be available on Workday or may be requested by contacting us as set out in this Privacy Notice.
We are registered in England and Wales, our registered address is CT3 Centrium Griffiths Way, St. Albans, Hertfordshire, AL1 2RD and our company registration number is 04056244
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Skechers UK Website Cookie Policy Last updated: 15th October 2025 Introduction This Cookie Policy explains how Skechers USA, Inc. and its UK affiliate ("Skechers", "we", "us", "our") use cookies and similar technologies when you visit ou...
Skechers UK Website Cookie Policy
Last updated: 15th October 2025
This Cookie Policy explains how Skechers USA, Inc. and its UK affiliate ("Skechers", "we", "us", "our") use cookies and similar technologies when you visit our UK website.
This policy should be read in conjunction with our Privacy Policy, which explains how we use your personal data.
Skechers uses automatic data collection technologies to collect information (for example, details of your visits to our website, information about your computer and Internet connection, such as browser type, browser version, and operating system) which will concern the general use of our website. The navigational information allows us to see which areas of our website are most visited, and helps us improve the quality of your online experience by recognising and delivering more of the most desired features and services. The technologies we use for this automatic data collection may include cookies and web beacons. A cookie is a small removable text file that is downloaded onto your computer, mobile, tablet or other device when you access a website.
Cookies and similar technologies are used by us to recognise your device and store information about your preferences or past actions. They help us to provide you with a good experience when you browse our website and also help us to improve our site.
For the purposes of brevity, any further references to “cookies” in this policy also encompass any similar technologies that we use which involve storing information on your device or gaining access to information on your device, including web beacons and HTML5 local storage.
We use the following cookies on our website:
We do not set non-essential cookies (required, functional, or advertising) unless and until you provide informed, prior consent.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may use cookies on our website. These cookies are likely to be functional cookies or advertising cookies.
You can turn off these cookies using the cookies management tool described in Section 5 below, but doing so may reduce the functionality of the website or result in being presented with advertisements that are less relevant to you.
We also work with other companies who use cookies to serve ads on our behalf across the Internet. These companies may collect information about your visit to our website and about your interaction with our communications including advertising and e-mails. You can turn off these cookies using the cookies management tool described and linked in Section 5 below, but doing so may result in being presented with advertisements that are less relevant to you.
You may manage your Cookies consents and preferences, including withdrawing your consent, using the Cookie Preferences tool which is linked to in the footer of the Skechers.co.uk website.
You can find more information about cookies and how to block and delete them at www.allaboutcookies.org.
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date above and provide notice where required.
If you have any questions about our use of cookies or your data protection rights, you can contact our Data Protection Officer at:
Email: privacyuk@eu.skechers.com
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We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an...
We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an average of all ratings received.
We do not verify that reviews have been submitted by customers who have actually used or purchased the product. However, reviewers must confirm their agreement to our review platform’s terms and conditions, which include the requirement that reviewers are only allowed to submit a review if they have had a personal experience with our products or services. Those terms and conditions also state that reviewers should not submit a review if they are yet to make a purchase or have no experience with the specific product or service or with Skechers.
We publish both positive and negative reviews on each product page. However, we have the ability to moderate and filter reviews before publication, including to remove reviews which breach our review platform’s terms and conditions or are not relevant or related to that particular product.
Anyone can flag a review on the following grounds: profanity, wrong product, spam, duplicate, copyright violation, not a product review, customer image, or on other grounds. Flagged reviews are considered for removal.
We do not commission fake reviews, or manipulate or alter existing reviews, or incentivize reviewers to post positive reviews.
We do not publish reviews that have been sponsored or influenced by a contractual relationship with partners.
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SKECHERS CEE Kft Revesz Street 27 1138 Budapest, Hungary kundenservice@eu.skechers.com
SKECHERS CEE Kft
Revesz Street 27
1138 Budapest, Hungary
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