Need Help? Our Customer Care team can be reached via e-mail. We are open Monday through Friday from 09:00-16:30.
We will respond to any e-mails as soon as possible, in the order they were received.
Have you explored our Help Center? It's loaded with frequently asked questions for more information.
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Standard Shipping Standard Shipping: £6.95 shipping fee SKECHERS Plus members: FREE shipping Express shipping is unavailable at this time. Includes England (mainland only), Scotland, Wales and Northern Ireland.
Standard Shipping
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Standard Shipping: 5 to 7 business days Express Shipping: Not currently available
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We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.
We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.
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We accept PayPal, as well as all major credit and debit cards issues by Visa, Mastercard and American Express. We do not accept Skechers Gift Cards/e-Gift Cards at this time. When filling out credit card information, please enter your name exact...
We accept PayPal, as well as all major credit and debit cards issues by Visa, Mastercard and American Express. We do not accept Skechers Gift Cards/e-Gift Cards at this time.
When filling out credit card information, please enter your name exactly as it appears on your card. For our customers’ protection, transactions cannot be processed if the billing information is not 100% accurate.
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Troubleshooting Credit Card Payment Errors Check to make sure the billing information you entered is correct. Remove dashes or spaces from the card number. If the card is new or was recently reissued, make sure it has been activated. If y...
To prevent delays in processing your order, please ensure that the billing address on your order matches the address that appears on your bank statements. If you are unsure of your billing address, please contact your bank directly.
Locating Your Credit Card Security CodeThe Credit Card Security Code is a unique three or four-digit number printed on the front (American Express) or back (Visa/MasterCard) of your card. Your order cannot be processed without this code.
Visa/MasterCard:
American Express:
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At this time, we do not ship to addresses outside of mainland UK.
At this time, we do not ship to addresses outside of mainland UK.
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If you have received your order and there are items missing, please contact us within 14 days via email with images of the item(s) received shown in the box and also the outside of the box. Please note we are unable to assist after 14 days or if ...
If you have received your order and there are items missing, please contact us within 14 days via email with images of the item(s) received shown in the box and also the outside of the box. Please note we are unable to assist after 14 days or if the outer box has been discarded
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No, we do not ship to BFPO addresses.
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We currently do not ship to P.O. boxes.
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All prices for goods and services delivered within the UK include VAT where applicable.
All prices for goods and services delivered within the UK include VAT where applicable.
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Select the Login tab at the top of the page and enter your account email and password to view your order history.
Select the Login tab at the top of the page and enter your account email and password to view your order history.
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To use your promotional code, enter it into the “Promotional Code” field during the check-out process. You must click the “Apply” button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown. The tot...
To use your promotional code, enter it into the “Promotional Code” field during the check-out process. You must click the “Apply” button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown.
The total discount amount will be displayed on the Order Summary page. If the code is invalid or expired, no discount will be applied to the order total.
The following terms apply to all discounts associated with promotions and coupon codes on Skechers UK website unless otherwise specified:
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It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. If you decide to cancel, please follow the link through your confirmation email - please be aware we're unable to bypass the...
It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. If you decide to cancel, please follow the link through your confirmation email - please be aware we're unable to bypass the cancellation timeframe. Once the order has been processed, you will need to return the original item to obtain a refund and/or place an order for the new product. Please see our Returns Policy for additional information.
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Select the Orders and Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.
Select the Orders and Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.
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SKECHERS UK RETURNS Please note that purchases on SKECHERS websites cannot be returned to SKECHERS Retail Stores To initiate a return, here's what you need to do: Step One A printer is needed to print your return label Click ORDERS AN...
SKECHERS UK RETURNS
Please note that purchases on SKECHERS websites cannot be returned to SKECHERS Retail Stores
To initiate a return, here's what you need to do:
Step One
Note: If you need to return items in more that one parcel for one order, please be sure to create a separate return for each parcel. You can select the items for the first parcel and then repeat the process for the next by going back into your order summary.
Step Two
Please make sure the shoes are returned in their original shoebox. We cannot accept your return without this. You can use the original shipping box you received from the SKECHERS website, or any plain, unmarked cardboard box to ship your return.
If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
Step Three
You will receive an email confirmation once your return has been processed.
We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).
At this time, we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, or if the above return procedures are not followed SKECHERS will be unable to honor a refund for the merchandise.
WHAT IS SKECHERS RETURN POLICY?
If you're not happy with your SKECHERS purchase for any reason, you may return unworn item(s) within 45 days of shipment for a refund via a FREE printable UPS return label.
At this time we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, SKECHERS will be unable to honour a refund for the merchandise.
Please note: If you return any merchandise that is not SKECHERS, we would be unable to return this back to you.
At SKECHERS we have a legal duty to supply goods which are in conformity with your sales contract with us. If for some reason you aren’t 100% satisfied with your purchase:
In addition to your statutory rights, products with quality Issues may be returned for a full refund within ninety (90) days of the purchase.
This Returns Policy does not affect your statutory rights, including your right to a repair or price reduction, in appropriate circumstances.
We work hard to provide our customers with the best product, the best selection and the best service. If your transaction with SKECHERS didn’t meet your expectations, please contact us at: ukinfo@eu.skechers.com
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We do not currently offer exchanges for SKECHERS website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair. We cannot guarantee that inventory will be available when placing a...
We do not currently offer exchanges for SKECHERS website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair.
We cannot guarantee that inventory will be available when placing a new order.
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If you placed your order as a guest to initiate the return, click on "Orders and Returns" at the top right hand corner of the Skechers website. Enter your order number and the email address used to place the order. Select "Check Status" Then...
If you placed your order as a guest to initiate the return, click on "Orders and Returns" at the top right hand corner of the Skechers website.
Enter your order number and the email address used to place the order.
Then
At this time we only accept returns for purchases on SKECHERS.co.uk. Free return postage applies only to orders within the 45 days of purchase. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, SKECHERS will be unable to honor a refund for the merchandise.
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If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website, please tell us the order number, style code, colour and size of the shoes along with a description of the issue. Pleas...
If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website, please tell us the order number, style code, colour and size of the shoes along with a description of the issue. Please also include images, showing the problem you have with the shoe and if possible an image of the label for our reference.
A member of our website team will then respond and tell you what to do next, please do NOT send faulty shoes back to the warehouse.
If you purchased your shoes from a retail store or another retailer, please contact them directly.
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To initiate a return and print your free return shipping label please go to "Orders and Returns" which is located at the top right hand side of the homepage on SKECHERS. Enter your order number and the email address associated with your order. If...
To initiate a return and print your free return shipping label please go to "Orders and Returns" which is located at the top right hand side of the homepage on SKECHERS. Enter your order number and the email address associated with your order. If your order is still within the 45 day return period you will see "Need to return this item?" next to the image of each item in your order. Select the items you would like to return. A new page will generate the label. Only one label is needed.
Next drop off the package at any UPS drop off location or you can call UPS on 03457 877 877 to arrange a collection. Please allow up to 2 weeks for the return to be completed once it's received at our facility. You will receive an automatic email once the refund has been issued.
If you do not see a returns link, the 45 days has now expired and your item cannot be returned.
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The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed. Important: Once we initiate the credit for your return, th...
The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.
Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.
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Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washi...
Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washing in machine. Please wash shoes one at a time to avoid discoloration. Do not place shoes in dryer. For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains.
Foamies: Machine wash or hand wash according to instructions on product page for style. If hand wash, use cold water and air dry in shade. Do not place in dryer and do not leave out in the sun.
Shoes Not Marked as Machine Washable: To maintain the quality of your purchase of our shoes, we do not recommend machine washing. We suggest the following steps for any minor cleaning to our shoes:
1. Remove excess dirt from the upper and outsole by using a small brush or towel.
2. Create a soapy mixture by combining warm water and a small amount (a few drops) laundry detergent.
3. Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush/wipe off the excess soap.
4. Allow shoes to air dry.
Leather Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a leather cleaning lotion or spray such as Skechers Athletic Cleanser to clean. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.
Suede or Nubuck Shoes: Brush dry suede/nubuck shoes with a soft brush or dry rubber sponge to remove any clinging dirt. Regular use of a soft brush will keep the nap of the suede free from dust. Stubborn stains should be removed with a commercial stain remover suitable for suede. DO NOT put in the washing machine or dryer. DO NOT immerse in water. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results.
Light-Up Shoes: Machine washing light-up shoes is not advised as it may damage the lights. Clean with mild soap, warm water and a soft cloth.
Keeping Shoes Fresh: Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.
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Pay close attention to the care instructions provided with each article of SKECHERS clothing. Following the care instructions will help maintain the fit and feel, as well as extend the life of your clothing. Always wash and iron your SKECHERS c...
Pay close attention to the care instructions provided with each article of SKECHERS clothing. Following the care instructions will help maintain the fit and feel, as well as extend the life of your clothing.
Always wash and iron your SKECHERS clothing inside out to protect the printed graphics and embroidery from damage.
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Not sure which shoe size you are? Download our printer-friendly fit guide to find your best fit! Women’s Fit Guide Men’s Fit Guide Kids’ Fit Guide We carry a great selection of medium width shoes. PLEASE USE THE OPEN IN A NEW TAB OPTION TO...
Not sure which shoe size you are? Download our printer-friendly fit guide to find your best fit!
We carry a great selection of medium width shoes.
PLEASE USE THE OPEN IN A NEW TAB OPTION TO OPEN THE ABOVE PDF'S TO VIEW THE SIZE GUIDES.
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If you are looking for an Analog or Digital watch for any occasion, Skechers has got you covered. For watch instructions, click here.
If you are looking for an Analog or Digital watch for any occasion, Skechers has got you covered. For watch instructions, click here.
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To return an item(s) purchased at a SKECHERS Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a full refund/credit...
To return an item(s) purchased at a SKECHERS Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a full refund/credit.
If you purchased your shoes through a SKECHERS retail partner, please refer to our partner's return policies for more information.
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Use our Store Locator to find a SKECHERS location near you.
Use our Store Locator to find a SKECHERS location near you.
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Skechers PLUS TERMS AND CONDITIONS Welcome to the Skechers Plus loyalty program (“Skechers Plus”). Skechers Plus is organized by Skechers USA Ltd. (“Skechers”, “we” or “us”) and these Terms and Conditions (the “Terms”) govern your participati...
Skechers PLUS
TERMS AND CONDITIONS
Welcome to the Skechers Plus loyalty program (“Skechers Plus”). Skechers Plus is organized by Skechers USA Ltd. (“Skechers”, “we” or “us”) and these Terms and Conditions (the “Terms”) govern your participation in Skechers Plus. Please read these Terms carefully. By participating in Skechers Plus, you agree to be bound by these Terms.
1. Eligibility
To participate in Skechers Plus, you must be a consumer, at least 14 years old and a legal resident of the United Kingdom. Employees of Skechers, its affiliates and subsidiaries, and their spouses and children are not eligible to participate in Skechers Plus. Bulk buyers and resellers are not eligible to participate in Skechers Plus. Skechers Plus members are not eligible to receive the 20% mailing list welcome discount. Skechers reserves the right to revoke loyalty membership if you breach these Terms. By enrolling and participating in Skechers Plus, you represent that you meet these eligibility requirements.
2. Joining Skechers Plus
If you meet the eligibility criteria above, you can join Skechers Plus by filling out a registration form with complete and accurate information on www.Skechers.co.uk. No purchase is required to enroll in Skechers Plus. Only one account is allowed per individual.
3. Points
Members of Skechers Plus will earn points for purchases that are made on Skechers.co.uk. Purchases at stores will not qualify for Points (even if the member purchases Skechers products). Points are awarded after reward certificate, discount, offer or merchandise credit are applied. Items that are ineligible for points earn include gift card purchases, taxes, shipping and all other fees.
Member tier and Silver tier members will earn ten (10) points per one pound (£1) spent. Gold tier members will earn twenty (20) points per one pound (£1) spent. Points earned through purchases can be impacted by a member’s tier level and/or bonus point promotions. If a member returns purchased items, the Points earned by the purchase of those items will be deducted from the member’s Point total. In addition to earning Points for purchases, members can also earn Points for certain digital engagement activities with Skechers.
Members can earn points on a maximum of seven hundred and fifty pounds (£750) worth of purchases in a rolling ninety (90) day timeframe. Any additional spend greater than this threshold will not earn points.
Members must be logged into their Program account on www.Skechers.co.uk to receive points for their actions. Skechers reserves the right, at its discretion, to retroactively credit Points for interactions where the member was not logged in or did not prove membership, provided sufficient proof of membership and purchase is made available to Customer Care within sixty (60) days of purchase.
4. Expiration of Points
All Points earned by members are valid for three hundred sixty-five (365) days from the date of earning and will expire at the end of this period unless Skechers explicitly states otherwise.
Points are not transferrable between members. Points have no cash value and cannot be exchanged for cash.
5. Program Tiers
Skechers Plus has three (3) tiers. Members can progress through these tiers by the amount they spend on eligible products on www.Skechers.co.uk.
“Member” tier is the entry-level tier. Members only need to register for Skechers Plus to be a part of this tier. No purchase is required.
Members can progress to “Silver” tier and “Gold” tier by spending the required pound sterling amount within the calendar year (January 1st -December 31st) and completing their online account registration. When moving up Tiers, a member will receive that Tier status for the remainder of the current calendar year plus the subsequent calendar year.
Tier downgrades could happen in the following ways:
• If the member spends enough to earn Silver or Gold tier status in the current calendar year and then returns an order/product which brings their total spend in the current calendar year below the thresholds to earn Silver or Gold tier status, then their status will change to reflect their new calendar year spend total.
• If the member has earned Silver or Gold tier status in a prior calendar year, but fails to spend enough to earn Silver or Gold tier status in the current calendar year, the member will be downgraded to the appropriate tier in the subsequent year.
6. Rewards and Benefits
Entry and progress through each of the above-mentioned tiers will unlock a set of new benefits and rewards for members. Members will have access to the rewards in their current tier and the tiers below them. When a member moves down tiers, they will lose access to benefits from the higher tiers.
When a member earns 1,000 points, a £5 promotional voucher will be eligible for redemption. Points are redeemable only in increments of 1,000 points. Promotional vouchers can only be applied to purchases made by the member on Skechers.co.uk. No cash back will be provided if the voucher's full value is not utilized. Promotional vouchers will expire sixty (60) days after issuance.
The Birthday Bonus Points benefit enables Member and Silver tier customers to earn twenty (20) points per pound spent on any purchase made during their birthday month. Gold tier customers earn forty (40) points per pound spent on any purchase made during their birthday month. Points earned during a customer’s birthday month are subject to the cap of earning points only on up to seven hundred and fifty pounds (£750) of purchases per rolling ninety (90) day timeframe. Customers must submit their birthday information in their online profile in order to participate in the birthday bonus points benefit.
Double Points Day Passes enable Silver tier customers to earn twenty (20) points per pound spent total on a purchase of their choosing. Silver tier customers are awarded two (2) bonus points passes when they earn Silver tier status and then at the beginning of each calendar year in which they retain their Silver tier status. Any unused bonus points passes will expire at the end of December 31st.
Triple Points Day Passes enable Gold tier customers to earn thirty (30) points per dollar spent total on a purchase of their choosing. Gold tier customers are awarded one (1) triple points pass when they earn Gold tier status and then at the beginning of each calendar year in which they retain their Gold tier status. Any unused bonus points passes will expire at the end of December 31st.
Double and Triple Points Day Passes cannot be used in combination with the Birthday Bonus Points benefit. During a customer’s birthday month, passes will be deactivated and customers will earn bonus points only by the Birthday Bonus Points benefit.
Other benefits not mentioned here may be awarded to members on a surprise and delight basis at the discretion of Skechers.
Specific Rewards and Benefits may be subject to change, discontinuance, limitations, and substitutions by Skechers, at its discretion, and at any time without notice. The total value of rewards applied to a purchase cannot exceed the total cost of the purchase.
Rewards, benefits and promotional online code must be entered at checkout on www.Skechers.co.uk and may not be used in stores.
Awards and promotional vouchers are not redeemable for cash and void if copied and where prohibited, licensed or regulated.
7. Use of Account
Members are responsible for maintaining the confidentiality of their password and account and are fully responsible for any and all activities that occur under their password or account. Members should immediately inform Skechers customer care of any unauthorized use of their password or account or any other breach of security.
Skechers Plus is for members’ personal use only. Members agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or upload for any commercial purposes, any portion of Skechers Plus. The transfer, sale, or barter (or the attempted transfer, sale, or barter) of promotional vouchers, member exclusive promotional offers, and any misrepresentation of fact relating thereto, may result in cancellation of the member’s account, including any unused Points or claimed but unused promotional vouchers in Skechers’ sole discretion.
8. Privacy and Consent to Marketing
The information you provide as a member of Skechers Plus will include your actual name. address, gender, legitimate email address, date of birth and such information will be managed and used by Skechers as described in the Skechers Privacy Policy.
By becoming a member of Skechers Plus, you consent to the Privacy Policy and to receive marketing, promotions, special events, and other communications from Skechers, its affiliates, and brands. You may unsubscribe from marketing communications at any time. For information on how to do so, please see the Opt-out/Unsubscribe section of our Privacy Policy.
Enrollment in Skechers Plus is voluntary. By providing your personal information to Skechers, you acknowledge that you fully understand and unambiguously consent to the transfer of such personal information to Skechers and its affiliate companies, that you are enrolling in Skechers Plus voluntarily, and that the enrollment is neither required to complete a purchase transaction nor made in connection with any purchase transaction.
9. Termination; Expiration; Changes to Skechers Plus
You may cancel your Skechers Plus membership at any time by logging into your account on www.Skechers.co.uk.
We may cancel your membership at any time for any reason in our sole discretion, including, but not limited to, if we determine that you (a) are ineligible, (b) have not used your account for an extended period of time, (c) violated any term or condition of Skechers Plus or any applicable law or regulation, (d) used your account in connection with bulk buying or reselling, or (e) engaged in any deception, forgery, fraud or committed any other abuse of Skechers Plus. We may revoke some or all of your points or rewards if we determine that you received points or a reward due to an error, through fraud or deception, or in any manner not authorized.
If you or Skechers cancels your Program membership, you will lose your accumulated points. If you cancel your membership, you may rejoin Skechers Plus by registering at www.Skechers.co.uk. When restarting your membership, your previously-earned points will not be reinstated.
In all matters relating to the administration of Skechers Plus, the decisions of Skechers will be final. Skechers reserves the right to change or cancel any aspect of Skechers Plus, at any time. If we change these Terms, we will give you notice by posting the new revised Terms here. Those changes will go into effect on the Revision Date shown in the revised Terms. By continuing to participate in Skechers Plus, you are agreeing to the revised Terms.
All interpretations of Skechers Plus terms and conditions shall be at our sole discretion. Our failure to exercise or enforce any right or provision of these rules shall not constitute a waiver of such right or provision.
10. OTHER LEGAL CONDITIONS
SKECHERS PLUS IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SKECHERS DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO SKECHERS PLUS (INCLUDING THOSE RELATED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT AND THOSE ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE).
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SKECHERS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING FOR THE LOSS OF PROFIT, REVENUE, OR DATA) ARISING OUT OF OR IN CONNECTION WITH SKECHERS PLUS, HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING UNDER ANY CONTRACT, NEGLIGENCE, OR OTHER TORT THEORY OF LIABILITY) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THESE TERMS AND SKECHERS PLUS ARE GOVERNED BY THE LAW OF ENGLAND AND WALES. ANY DISPUTE ARISING FROM THESE TERMS OR IN CONNECTION WITH SKECHERS PLUS SHALL BE RESOLVED BY THE COURTS OF ENGLAND AND WALES.
ALL TRADEMARKS, SERVICE MARKS AND TRADE NAMES OF SKECHERS USED IN CONNECTION WITH SKECHERS PLUS (INCLUDING BUT NOT LIMITED TO THE SKECHERS NAME) ARE TRADEMARKS OR REGISTERED TRADEMARKS OF SKECHERS. THEY MAY NOT BE USED WITHOUT SKECHERS’ PRIOR WRITTEN PERMISSION. ANY OTHER INTELLECTUAL PROPERTY USED IN CONNECTION WITH SKECHERS PLUS, INCLUDING BUT NOT LIMITED TO PATENTS, ISSUED OR PENDING, ARE THE SOLE PROPERTY OF SKECHERS AND/OR ITS LICENSORS. THE ENTIRE CONTENT OF SKECHERS PLUS, INCLUDING BUT NOT LIMITED TO TEXT, GRAPHICS, OR CODE IS COPYRIGHTED AS A COLLECTIVE WORK UNDER THE UNITED STATES AND OTHER COPYRIGHT LAWS, AND IS THE PROPERTY OF SKECHERS. COPYRIGHT 2022, ALL RIGHTS RESERVED.
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SKECHERS ELITE IS NOW SKECHERS PLUS! Along with a name change to Skechers Plus from Skechers Elite, there are also important adjustments to our terms and conditions. UPCOMING PROGRAM UPDATES: Program Tiers Skechers Plus will featu...
SKECHERS ELITE IS NOW SKECHERS PLUS!
Along with a name change to Skechers Plus from Skechers Elite, there are also important adjustments to our terms and conditions.
UPCOMING PROGRAM UPDATES:
Program Tiers
Skechers Plus will feature three program tiers. There’s the Member tier, the Silver tier, and the Gold tier. Tier qualifications will be based on total spend in a membership year. To qualify for the Silver tier, members must spend £175 in a membership year. Qualification for the Gold tier is £350 in a membership year.
We greatly value our members’ dedication to Skechers. So, if you currently have Elite Gold status, you’ll keep that status in Plus for a year. To retain Gold status for the following year, you’ll need to meet the £350 spend requirement.
How You Earn
Starting Winter of 2023 Member tier and Silver tier members will earn 10 points per £1 spent while Gold tier members will earn 20 points per £1 spent for purchases made on Skechers.co.uk. In addition to earning points from purchases made on Skechers.co.uk , members can earn points through certain digital engagement activities with Skechers.
Return Policy
Skechers Plus members will have a return window of 90 days, increased from the current policy of 45 days.
Points Expiration
Points earned by members are valid for 365 days from when they’re earned.
Elite Points
For members who have a remaining Elite point balance, Skechers will issue a Skechers Plus promotional voucher for the remaining point balance value. Members will have eighteen months to redeem the promotional voucher.
Full program Terms and Conditions can be found https://www.skechers.co.uk/help-center.html
Participation in Skechers Plus is voluntary. If you no longer wish to participate, please contact us ukinfo@eu.skechers.com
Stay tuned for more information coming your way!
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What is Skechers Plus? Skechers Plus is a loyalty program through which members can earn points and redeem them for reward certificates and other offers. Skechers Plus members will also receive the benefits listed below, with more benefits to unl...
What is Skechers Plus?
Skechers Plus is a loyalty program through which members can earn points and redeem them for reward certificates and other offers. Skechers Plus members will also receive the benefits listed below, with more benefits to unlock as you become Silver tier and Gold tier members.
ENROLL
How do I enroll in Skechers Plus?
You may enroll in Skechers Plus at www.Skechers.co.uk. Anyone living in the United Kingdom and ages 14 and above can join. No purchase necessary, and there’s no fee to join.
EARN
How do I earn points?
You can earn points in two ways:
Can I earn points in-store?
No, currently points can only be earned for purchases made online at www.Skechers.co.uk.
How many points do I earn on my purchase?
At Member tier and Silver tier you will earn ten (10) points for every one (1) pound spent on qualifying online purchases. At Gold tier you will earn double points (20 points) per one (1) pound spent on qualifying online purchases.
Points will not be awarded for Skechers merchandise purchased at either Skechers stores or non-Skechers stores, tax, restocking fees and shipping fees.
When do points show up in my account?
Points will be post to your account 24-72 hours after your order has shipped.
I forgot to log in prior to my purchase. Can I get credit for my purchase?
Yes, you have up to 60 days from the date of purchase to submit a missing points request and be credited. To submit a missing points request, email customer care at ukinfo@eu.skechers.com.
Please note, members must wait 24-72 hours after the shipping date to submit a missing points request.
Is there a limit on the number of points I can earn?
Members can earn points on a maximum of seven hundred and fifty pounds (£750) worth of purchases in a rolling 90-day timeframe. Any additional spend above this threshold will not earn points.
Do my points expire?
Points will expire 365 days after they are earned.
How can I check my point balance or tier status?
You can check how many points you have and your current tier by logging into your Skechers Plus account on www.Skechers.co.uk.
If I return an item, do I lose the points I earned from purchasing it?
Yes. All returned items will have any points earned from their initial purchase deducted from a member’s account. This may result in a negative points balance in your account if the amount of points deducted from the return is greater than the amount of points available in your account.
EXCEPTION: If the purchase was made prior to the launch of Skehchers Plus, where Elite points were earned on initial purchase will not be deducted.
REDEEM
What can I redeem my points on?
Members can redeem their points in 1,000-point increments for a £5 reward certificate that can be applied to a purchase made on www.Skechers.co.uk. Reward certificates are promotional in nature.
How do I redeem my points for reward certificates?
Members can redeem points through www.Skechers.co.uk. In the loyalty dashboard or in the shopping cart, click “REDEEM” to redeem points for a reward.
Do my rewards expire?
Rewards certificates are promotional in nature and are valid for 60 days upon issuance.
Is there a limit on the number of reward certificates I can apply to a transaction?
Members may apply multiple reward certificates on an online purchase up to the transaction value of the purchase. Any remaining reward value above the transaction value will be forfeit.
How do I apply my rewards to an online purchase?
To apply your reward to an online transaction, go to the shopping cart and click the “Apply” button next to your available rewards. To remove the reward certificate from the transaction, click the remove icon next to the reward certificate.
Are there any restrictions on using my rewards?
Yes, you cannot use a reward certificate to purchase a gift card or any order that has a gift card in the order cart. Members cannot use rewards certificates on clearance rack items in Skechers warehouse store locations.
TIERS
How do I become a Silver tier or Gold tier member?
Tier qualification is based on total spend in the calendar year (January 1st – December 31st). To qualify for Silver tier, members must spend £175 and to qualify for Gold tier, members must spend £350.
How long does my Tier status last?
When you move up to Silver or Gold tier status you get that status for the remainder of the then-current calendar year, plus an additional calendar year. For example, if you earn Silver status on February 1st, 2022, then you will have Silver status through December 31st, 2023.
Can my tier status be impacted by returned items?
Yes. If you make a purchase with a spend amount that promotes you to a higher tier and then you return items from that purchase, your tier status may change to reflect your new calendar year spend total.
BENEFITS
How many points do I earn from my Double and Triple Points Day Passes?
Double Points Day Passes enable Silver tier customers to earn twenty (20) points per pound spent total on a purchase of their choosing. Triple Points Day Passes enable Gold tier customers to earn thirty (30) points per pound spent total on a purchase of their choosing.
How can I apply my Double/Triple Points Pass to my purchase?
To apply a bonus points pass to a transaction, go to the shopping cart and click on the “Apply” button next to your bonus points pass in the Skechers Plus Benefits & Offers section. To remove the bonus points pass from the transaction, click the remove icon next to the pass.
How many points do I earn from the Birthday Bonus Points benefit?
The Birthday Bonus Points benefit enables Member and Silver tier customers to earn twenty (20) points per pound spent on any purchase made during their birthday month. Gold tier customers earn forty (40) points per pound spent on any purchase made during their birthday month.
Customers must submit their birthday information in their online profile to participate in the Birthday Bonus Points benefit.
Can I combine my Double/Triple points passes with the Birthday Bonus Points Benefit?
Double/Triple points passes cannot be used in combination with the Birthday Bonus Points benefit. During your birthday month, passes will be temporarily unavailable, and you will earn bonus points only by the Birthday Bonus Points benefit.
Can I combine my Birthday Bonus points benefit with other bonus points promotional offers?
Members cannot stack promotional points offers with their Birthday Bonus benefit. If a member attempts to stack offers, he or she will only earn Birthday Bonus points.
ACCOUNT MANAGEMENT
I accidentally created two accounts. Can I combine them?
Yes. Please contact Customer Care via email at ukinfo@eu.skechers.com.
I’m having trouble with my account; can you help me?
Yes. Please contact Customer Care via email at ukinfo@eu.skechers.com.
How do I update my communications preferences for my Skechers Plus account?
Your communication preferences can be found on your account profile page.
ELITE MEMBERS TO PLUS MEMBERS
Did my membership transfer to Skechers Plus?
Yes, your Skechers Elite membership transferred to Skechers Plus.
Will my tier status transfer to Skechers Plus?
Yes, your Skechers Elite membership transferred to Skechers Plus. Your tier status will be maintained through December 2024.
What happened to my Elite points balance?
All existing Skechers Elite Members started Skechers Plus with 0 points. The value of your point balance at launch will be converted to a promotional code and sent to you via email. The promotional code will expire 18 months after issuance.
If you did not receive this promotional code, please contact Customer Care via email at ukinfo@eu.skechers.com.
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Need Help? Our Customer Care team can be reached via e-mail. We are open Monday through Friday from 09:00-16:30. Send us an e-mail. We will respond to any e-mails as soon as possible, in the order they were received. Have you explored ...
Need Help? Our Customer Care team can be reached via e-mail. We are open Monday through Friday from 09:00-16:30.
We will respond to any e-mails as soon as possible, in the order they were received.
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UK TAX Strategy – Year ending 31 December 2023 Background This tax strategy document applies to all UK taxes applicable to Skechers USA Limited and Skechers UKDC Limited (collectively “Skechers UK”), and is published pursuant to requirement...
UK TAX Strategy – Year ending 31 December 2023
Background
This tax strategy document applies to all UK taxes applicable to Skechers USA Limited and Skechers UKDC Limited (collectively “Skechers UK”), and is published pursuant to requirements imposed by Schedule 19 Finance Act 2016 and will be reviewed annually. This tax strategy document has been approved by the Board of Directors of Skechers USA, Inc. (“Skechers USA”).
Introduction to the group
Skechers UK is a wholly-owned subsidiary of Skechers USA, a US company based in Manhattan Beach, California, and publicly traded on the New York Stock Exchange under stock ticker symbol SKX. Skechers UK’s financial results are included in the publicly reported consolidated financial statements of Skechers USA, which are subject to audit under US Generally Accepted Accounting Principles (GAAP) and to regulation by the US Securities and Exchange Commission (SEC). The quarterly and annual audited financial statements of Skechers USA are available through the SEC website: www.sec.gov. Skechers UK distributes Skechers-branded footwear, apparel and accessories throughout the UK and Ireland. All Skechers-branded footwear, apparel and accessories are manufactured by unrelated, independent, contract manufacturers, and is imported into the UK and Ireland for resale at wholesale to department stores and specialty retailers and for resale at retail through Skechers UK’s own retail locations.
Tax governance and approach to tax risk management
Skechers USA employs a team of degreed and highly experienced tax professionals in the head office who advise the company’s officers and upper management on global tax matters and tax policy. Global tax policy is set in the US by the vice president of tax in consultation with management and in consultation with external tax advisors in the US, the UK, and throughout the world. Tax policy is implemented locally in the UK by the Skechers UK finance team in consultation with local tax advisors who also assist Skechers UK with tax compliance and related tax inquiries. Skechers UK and its tax advisors assess tax risks on an ongoing basis, reviewing the tax implications of material business transactions and the impact of new legislation. As part of their annual and quarterly audits, Skechers USA and Skechers UK review their global tax positions and transfer pricing policies to identify and address any current or potential tax risks. This quarterly review is conducted by Skechers USA’s tax team in the US in consultation with Skechers UK’s local finance department and with Skechers UK’s local tax advisors. To the extent any UK tax risks are identified, the issue and actions to be taken would be discussed with management, with external tax advisors, and with Skechers USA’s Audit Committee. Skechers USA and Skechers UK frequently seek external tax expertise to address the tax risks associated with significant new tax developments (such as recent changes in UK tax law). This tax expertise is further supported by the hiring and ongoing training of qualified tax and finance professionals to implement any action required by new tax risks as they may arise.
Attitude to tax planning and acceptable level of tax risk
Skechers USA and Skechers UK both endeavor to conduct operations in a tax-efficient manner while ensuring compliance with both local and international tax law and regulations. All related party transactions are conducted at “arm’s length,” and in compliance with transfer pricing regulations. Skechers USA and Skechers UK both work to minimize their tax risks where possible, and to the extent it is deemed necessary, to address any underlying uncertainty through advance pricing agreements with local tax authorities, and in some cases through the provision of tax reserves to address any potential exposure. To date, Skechers UK has not needed to enter into any advance pricing agreements or provide for any tax reserves.
Relationship with HMRC
Skechers UK stays current and is current with all its tax filings. Skechers UK’s tax filings are subject to enquiry (audit) and review by HMRC. It is important to Skechers UK to cooperate fully with all such enquiries and Skechers UK endeavors to respond to all such audits and related inquiries in an open and timely manner. Skechers UK strives to maintain good relations with HMRC.
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What these terms cover. These are the terms and conditions on which we offer, sell and supply products to you through the www.skechers.co.uk/ website. Why you should read them. Please read these terms carefully before you submit your order to u...
Information about us and how to contact us
Our contract with you
Price and payment
Providing the products
Responsibility and ownership of the products
Returns
Products not as described, fit for purpose or of satisfactory quality
How to obtain a refund
Our rights to end the contract
Our responsibility for loss or damage suffered by you
Alternative dispute resolution
Other important terms
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Published: November 16th, 2021 The www.skechers.co.uk/ website (the “Site”) is a service of Skechers USA, Ltd., a wholly owned subsidiary of Skechers U.S.A., Inc. (“Skechers”). These Terms of Use, along with any other terms and conditions that m...
Published: November 16th, 2021
The www.skechers.co.uk/ website (the “Site”) is a service of Skechers USA, Ltd., a wholly owned subsidiary of Skechers U.S.A., Inc. (“Skechers”). These Terms of Use, along with any other terms and conditions that may appear on the Site from time to time (collectively, “Terms”), set forth the terms and conditions under which you may access and use the Site.
BY ACCESSING THE SITE, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS (WITHOUT MODIFICATION), YOU ARE NOT AUTHORIZED TO ACCESS OR OTHERWISE USE THE SITE.
You represent and warrant that you are 16 years of age or older, or are visiting the Site under the supervision of a parent or guardian.
If you have any questions regarding the Site, these Terms or have any other customer service needs, please contact us at:
Skechers USA, Ltd.
CT3 Centrium, Griffiths Way, St Albans,
Hertfordshire, AL1 2RD
+44 1707 655955 (Mon-Fri 9:00am to 5:00pm, GMT)
ukinfo@eu.skechers.com
Copyright
The entire content included in the Site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Skechers. The collective work includes works that are licensed to Skechers USA, Inc. II Copyright 2018, ALL RIGHTS RESERVED. Permission is granted to electronically copy and/or print hard copy portions of the Site for the sole purpose of placing an order with the Site. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Site solely for your own non-commercial use, or to place an order with the Site or to purchase Skechers products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of the Site is strictly prohibited. You further agree not to change or delete any materials downloaded or printed from the Site and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Skechers’ status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged. If you print off, copy or download any part of the Site in breach of these terms of use, your right to use the Site will cease immediately and you must destroy any copies of the materials you have made. No right, title, or interest in or to the Site or any content on the Site is transferred to you, and all rights not expressly granted are reserved by Skechers.
Trademarks/Intellectual Property
All trademarks, service marks and trade names of Skechers used in the Site (including but not limited to the Skechers name) are trademarks or registered trademarks licensed exclusively by Skechers SARL. They may not be used without Skechers’ prior written permission. Any other intellectual property on the Site, including but not limited to patents, issued or pending, are the sole property of Skechers SARL and/or its licensors.
Links
Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by Skechers of those linked websites or information you may obtain from them. Skechers has no control over the contents of those sites or resources.
Warranty Disclaimer
Please note that Skechers only provides the Site for domestic and private use. You agree not to use the Site for any commercial or business purposes, and Skechers has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable if for any reason all or any part of the Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Site, or the entire Site, to users, including registered users.
Skechers does not exclude or limit liability to you where it would be unlawful to do so.
Viruses, Malware, and Account Security
Skechers does not guarantee that the Site is secure or free from viruses or malware. You are responsible for configuring your information technology to access the Site. You should use your own virus protection and malware protection software. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY SITE LINKED TO IT.
YOUR USE OF THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE SITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You must not misuse the Site by knowingly introducing material that is malicious or technologically harmful, including viruses, malware, trojans, worms or logic bombs. You must not attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of-service attack.
If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Site or portions of it using your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
Use of Information Submitted
You agree that Skechers is free to use any comments, information or ideas contained in any communication you may send to the Site or submit to the Site without notice, compensation or acknowledgement to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the Site or other products or services. To the degree necessary, you grant Skechers a license to use that content.
To access or use the Site, you may be asked to provide certain registration details or other information. It is a condition of your use of the Site that all the information you provide on the Site is correct, current, and complete.
Participation Disclaimer / Use Restrictions
Skechers does not and cannot review all communications and materials posted to or created by users accessing the Site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute User Generated Content on the Site, the Site is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any User Generated Content or activities on the Site. The views expressed by others on our site do not represent our views or values. Skechers has the right but not the obligation to remove communications and materials posted to the Site by users.
You may not post or otherwise distribute content to the Site which Skechers, in its sole discretion, determines to be abusive, harassing, threatening, defamatory, obscene, an impersonation of others, fraudulent, deceptive, misleading, in violation of a copyright, trademark or other intellectual property right of another, invasive of privacy or publicity rights, in violation of any other right of Skechers or another party, illegal, or otherwise objectionable to Skechers. You may not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or other organization. You warrant that any post or distribution that you make on the Site complies with the above standards, and you will be liable to Skechers for any losses that result from your violation of these standards. If legal, Skechers may disclose your identity to a third party who is claiming that any content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, is a breach of confidential information or is defamatory.
Indemnification
You agree to indemnify, defend, and hold harmless Skechers, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your Internet account (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.
Skechers has the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Site. YOU WAIVE AND HOLD HARMLESS SKECHERS AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY SUCH PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.
Limitation of Liability
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL SKERCHERS, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Termination and Effect of Termination
These Terms are applicable to you upon your accessing the Site. Skechers reserves the right in its sole discretion to terminate or restrict your use of the Site, without notice, for any or no reason, and without liability to you or any third party. In addition, these Terms, or any part of them, may be terminated or modified by Skechers without notice at any time, for any reason. All changes are effective immediately when we post them. Your continued use of the Site following the posting of revisions to the Terms means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you. The provisions relating to Copyright, Trademarks, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Waiver and Severability
No waiver by Skechers of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Skechers to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
Governing law and Jurisdiction
These Terms are governed by English law and you can bring legal proceedings in respect of them in the English courts.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. The European Online Dispute Resolution (ODR) Platform is accessible here. We are not obliged to use alternative dispute resolution and do not currently submit to it.
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Last Updated: August 31, 2021 Introduction Skechers USA, Ltd., and its parent companies, Skechers S.A.R.L. and Skechers USA, Inc. (“Skechers”, “we”, “our”), is strongly committed to protecting your privacy and providing a safe online experience...
Last Updated: August 31, 2021
Introduction
Skechers USA, Ltd., and its parent companies, Skechers S.A.R.L. and Skechers USA, Inc. (“Skechers”, “we”, “our”), is strongly committed to protecting your privacy and providing a safe online experience for all of our users while offering the highest quality user experience.
Because we gather certain types of information about and from you in order to fulfill your requests and better serve your needs, we feel you should fully understand the terms and conditions surrounding the collection and use of this information. This Privacy Notice discloses what information we may collect or that you may provide when you visit www.skechers.co.uk/ (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Please read this Privacy Notice carefully, as well as our Terms of Use, to understand our policies and practices regarding how we handle your personal information. If you do not agree with our policies and practices, you should not use our Website. By accessing or using our Website, you agree to this Privacy Notice. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes. If you have any questions or comments about this Privacy Notice or our privacy practices, please contact us at:
Mailing Address
Skechers USA, Ltd.
CT3 Centrium, Griffiths Way, St Albans,
Hertfordshire, AL1 2RD
Phone: +44 1707 624772 (Mon-Fri 9:00am to 5:00pm, Western European Time)
Email: privacyuk@eu.skechers.com
Skechers Data Protection Officer: Frederic Pariente
Lead Supervisor Authority: Information Commission’s Office – United Kingdom
The Information We Collect About You and How We Collect It
Depending on how you use the Website, we may collect several types of information from you, including:
We collect this information:
Third-Party Use of Cookies and Other Tracking Technology. Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks, and providers of external services like web traffic analysis services. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information about your online activities over time and across different websites and other online services. They may also use this information to provide you with behavioral advertising or other targeted content. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. We also work with other companies who use cookies to serve ads on our behalf across the Internet. These companies may collect information about your visit to our website and about your interaction with our communications including advertising and emails.
Lawful Grounds for Processing Personal Information
We rely on several lawful grounds for processing your personal information, depending on how you interact with us and/or our Website:
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
How We Use the Information
We may use information that we collect about you or that you provide to us, including personal information, to provide products and services to you, for example:
Sharing Information with Third Parties
Except as described in this Privacy Notice, Skechers does not sell, rent or trade any personal information you provide to us online or at our stores, nor do we share such information with third parties. We may disclose personal information that we collect or you provide as described in this Privacy Notice:
International Transfers of Personal Information
In certain circumstances, Skechers may deem it necessary to store, share, or process your Personal Information outside of the country in which your personal information was originally collected, including the United States and/or countries outside the European Economic Area that have not been recognized by the European Commission to provide an adequate level of data protection. Such transfers of Personal Information will be protected by appropriate safeguards, such as standard data protection contractual clauses approved by the European Commission.
To obtain a copy of any of these agreements, please contact our Data Protection Officer, Frederic Pariente at dpo@eu.skechers.com.
Children's Privacy
Skechers takes special care to protect the safety and privacy of children. Our Website is not intended for individuals under 16 years of age. We do not permit anyone under the age of 16 to register with us, nor do we knowingly send email correspondence or knowingly collect personal information from individuals under 16. If you are under 16 years of age, do not use or provide any information on this Website. If we learn we have collected or received personal information from an individual under 16 without verifiable parental consent, we will delete that information.
Skechers’ Email and Text Communications
From time to time, Skechers communicates to customers by email or text to inform them of changes to Skechers.com, special offers that might become available, and other information Skechers believes will be of interest to site visitors. Skechers will send these types of communications to you only if you opt-in to receive Skechers marketing messages (by registering to receive our email or text updates, registering for the Skechers Elite™ program, signing up in person at a Skechers event, or by contacting our customer service department and specifically requesting to be added to our marketing list(s)).
Opt-out / Unsubscribe
You may request that you stop receiving electronic communications from Skechers anytime. You can cancel emails by updating your contact preferences on our website or following the instructions contained in the footer of our marketing emails. To unsubscribe from SMS, MMS or other mobile messaging, you may also follow the instructions in the messages you receive. Alternatively, if you would like to have your name and contact information removed from Skechers’ email or text marketing list, please contact us by calling Customer Service at +44 1707 624772 (Monday - Friday 9am - 5pm Western European Time) or by sending an email to ukinfo@eu.skechers.com. You may also write to us at:
Skechers USA, Ltd.
CT3 Centrium, Griffiths Way, St Albans,
Hertfordshire, AL1 2RD
It takes some time to put opt-outs in effect, so you may still receive electronic communications from Skechers for several weeks after your request is received.
Please note this opt-out does not apply to emails sent by Skechers related to your orders such as order and shipment confirmations, nor does it apply to Skechers’ email responses to inquiries you make online.
Data Subject Rights
Under the EU’s General Data Protection Regulation (“GDPR”), EU data subjects may:
These rights are not absolute and may be subject to one or more exceptions.
Exercising Your Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and/or deletion rights described above, please submit a verifiable consumer request to us by either:
· Calling us at +44 1707 624772.
· Visiting www.skechers.com/en-gb/
We reserve the right to deny data subject requests if we believe the request is subject to one or more exceptions or if the request would violate any legal requirement or cause the information to be incorrect.
In order to protect your privacy, Skechers takes steps to verify your identity before granting data subject access requests. Skechers will accomplish this through the use of passwords and personal data. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within 1 month of its receipt. If we require more time (up to 3 months total), we will inform you, within the first month of receiving your request, of the reason and extension period in writing.
If you have an account with us that is linked to an email address, we will deliver our written response to that email address. If you do not have an email address registered with us, we will deliver our written response by mail or electronically, at your option. If applicable, the response we provide will also explain the reasons we cannot comply with a request.
For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.
Data Security
Skechers has in place technologies and processes that are intended to reduce the likelihood of unauthorized access to information and to help improve data security. However, no method of transmitting information over the Internet or method of electronic storage is completely secure and we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.
Changes to Our Privacy Notice
It is our policy to post any updates we make to our Privacy Notice on this webpage. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the Privacy Notice was last updated is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Notice to check for any changes.
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Published: August 31, 2021 Skechers uses automatic data collection technologies to collect information (for example, details of your visits to our website, information about your computer and Internet connection, such as browser type, browser...
Published: August 31, 2021
Skechers uses automatic data collection technologies to collect information (for example, details of your visits to our website, information about your computer and Internet connection, such as browser type, browser version, and operating system) which will concern the general use of our website. The navigational information allows us to see which areas of our website are most visited, and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. The technologies we use for this automatic data collection may include cookies and web beacons. A cookie is a small removable text file that is downloaded onto your computer, mobile, tablet or other device when you access a website.
Cookies and similar technologies are used by us to recognize your device and store information about your preferences or past actions. They help us to provide you with a good experience when you browse our website and also help us to improve our site.
For the purposes of brevity, any further references to “cookies” in this policy also encompass any similar technologies that we use which involve storing information on your device or gaining access to information on your device, including web beacons and HTML5 local storage.
We use the following cookies on our website:
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may use cookies on our website. These cookies are likely to be functional cookies or advertising cookies. These cookies may be turned off through the cookies tool, but doing so may reduce the functionality of the website or result in being presented with advertisements that are less relevant to you.
We also work with other companies who use cookies to serve ads on our behalf across the Internet. These companies may collect information about your visit to our website and about your interaction with our communications including advertising and e-mails. These cookies may be turned off through the cookies tool, but doing so may result in being presented with advertisements that are less relevant to you.
You may manage your Cookies consents and preferences using the cookies tool here: Cookie Preferences
You can find more information about cookies and how to block and delete them at www.allaboutcookies.org.
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We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an...
We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an average of all ratings received.
We do not verify that reviews have been submitted by customers who have actually used or purchased the product. However, reviewers must confirm their agreement to our review platform’s terms and conditions, which include the requirement that reviewers are only allowed to submit a review if they have had a personal experience with our products or services. Those terms and conditions also state that reviewers should not submit a review if they are yet to make a purchase or have no experience with the specific product or service or with Skechers.
We publish both positive and negative reviews on each product page. However, we have the ability to moderate and filter reviews before publication, including to remove reviews which breach our review platform’s terms and conditions or are not relevant or related to that particular product.
Anyone can flag a review on the following grounds: profanity, wrong product, spam, duplicate, copyright violation, not a product review, customer image, or on other grounds. Flagged reviews are considered for removal.
We do not commission fake reviews, or manipulate or alter existing reviews, or incentivize reviewers to post positive reviews.
We do not publish reviews that have been sponsored or influenced by a contractual relationship with partners.
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